Responsibilities
* Provide a friendly and professional customer service to students living in the residences.
* Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary.
* Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential.
* Follow and implement all our operating procedures.
* Ensure that the safety and welfare of all our residents is always maintained.
* Organise and communicate social events for residents.
* Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.
Requirements
* Great customer service and communication skills, being able to effectively engage with people at all levels.
* Be super personable and have a genuine passion for engaging with people.
* Ability to be proactive with strong problem-solving skills.
* Be really organised and able to spin lots of plates at once (metaphorical plates!).
* Good working knowledge of MS packages.
* Resilience and adaptability, as well as a great cultural diversity awareness.
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