We are looking for a highly motivated Medical Receptionist to join our team at Engleton House Surgery / Coventry University Medical Centre.
PLEASE NOTE: If shortlisted you will be contacted to arrange a telephone interview week commencing Monday 21st July 2025. We are unable to accept applications from Coventry University Students due to a conflict of interest.
We have a part time fixed term post for 22hrs per week. The shift patterns are AM:7.45am-1.You will be expected to work at both of our two surgeries, mainly at Engleton House surgery and on a rota basis at Coventry University Medical Centre. Flexibility is required to cover sickness and staff holidays. We are a large well established GP surgery based in the Radford area of Coventry. We also have a branch surgery in the City Centre within Coventry University. We are a supportive caring team that pride ourselves on providing compassionate, patient centred care in a supportive working environment.
ACCOUNTABLE TO: Reception and Administration Manager.
You will be expected to work at both of our two surgeries, mainly at Engleton House surgery and on a rota basis at Coventry University Medical Centre.
Flexibility is required to cover sickness and staff holidays
To provide administrative support to colleagues, Practice Manager, Operations Manager, Medical and Nursing staff.
To develop and maintain the skills necessary to fulfil the requirements of the role of Receptionist.
To support and facilitate other staff members in their professional development.
You must not give clinical or medical advice to patients although it is acceptable to pass on information and advice as directed by either Doctors or Nurses at the practice.
Reception: On a rota basis, unlock the surgery in the morning and ensure consulting rooms are tidy for morning surgery. Lock up after surgery has finished if on late shift and carry out routine checks required to maintain the security of the building.
Deal with queries and requests from patients and other visitors as required, taking advice from medical staff where necessary.
Tidy the waiting room and reception area after each surgery session.
Ensure that an adequate supply of stationery is available in the consulting rooms and reception area.
Administration
Accept and accurately record requests for home visits and allocate these to the Doctors in line with practice policy.
Accept and process requests for repeat prescriptions in line with practice policy.
Book ambulances for patients attending hospital as required.
Take accurate messages for Doctors, Practice Nurses, District Nurses/Midwives, Health Visitors and Practice Manager.
Processing of Subject Access Requests in line with practice policy.
Scan patient related documents onto computerised system and code in line with practice policy.
To carry out administrative tasks associated with prescriptions, hospital and laboratory results, medical reports and patient records in accordance with practice policy.
Any other duties appropriate to the grade requested by the Practice Manager, Operations Manager, Reception and Administration Manager and Medical staff.
Work additional hours to provide cover during holidays/staff absence and when surgeries run over.
Excellent telephone manner.
ACCOUNTABLE TO: Reception and Administration Manager.
You will be expected to work at both of our two surgeries, mainly at Engleton House surgery and on a rota basis at Coventry University Medical Centre.
Flexibility is required to cover sickness and staff holidays
To provide administrative support to colleagues, Practice Manager, Operations Manager, Medical and Nursing staff.
To develop and maintain the skills necessary to fulfil the requirements of the role of Receptionist.
To support and facilitate other staff members in their professional development.
You must not give clinical or medical advice to patients although it is acceptable to pass on information and advice as directed by either Doctors or Nurses at the practice.
Reception: On a rota basis, unlock the surgery in the morning and ensure consulting rooms are tidy for morning surgery. Lock up after surgery has finished if on late shift and carry out routine checks required to maintain the security of the building.
Deal with queries and requests from patients and other visitors as required, taking advice from medical staff where necessary.
Tidy the waiting room and reception area after each surgery session.
Ensure that an adequate supply of stationery is available in the consulting rooms and reception area.
Administration
Accept and accurately record requests for home visits and allocate these to the Doctors in line with practice policy.
Accept and process requests for repeat prescriptions in line with practice policy.
Book ambulances for patients attending hospital as required.
Take accurate messages for Doctors, Practice Nurses, District Nurses/Midwives, Health Visitors and Practice Manager.
Processing of Subject Access Requests in line with practice policy.
Scan patient related documents onto computerised system and code in line with practice policy.
To carry out administrative tasks associated with prescriptions, hospital and laboratory results, medical reports and patient records in accordance with practice policy.
Any other duties appropriate to the grade requested by the Practice Manager, Operations Manager, Reception and Administration Manager and Medical staff.
Work additional hours to provide cover during holidays/staff absence and when surgeries run over.
Excellent telephone manner.
GCSE grade A to C in English and Maths
GCSE grade A to C in English and Maths
Engleton House Surgery
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