Emergency care ward clerk
NHS AfC: Band 3
Main area
Emergency care ward clerk Band 3
Grade
NHS AfC: Band 3
Contract: Permanent: It will be a rotation in AMU/ SSU/ SDEC/ Respiratory units
Hours: Full time - 37.5 hours per week (working pattern can vary depending upon the shifts in various units)
Job ref: 193-7698984UCGB3-WARDCL
Site: Kennet and Loddon ward
Town: Reading
Salary: £24,937 - £26,598 per annum
Salary period: Yearly
Closing: 15/02/2026 23:59
Job Overview
We are looking for a Full Time ward clerk to work across our urgent care units (AMU/ SDEC/ Respiratory unit).
The hours can vary depending upon the allocated area but as the rota is published early you can plan around the year.
Prior experience as a ward clerk in the hospital would be beneficial.
Strong Communication Skills Are Essential For This Role.
Public facing role so strong communication skills are essential.
Handle telephone conversation effectively whilst maintaining confidentiality and professionalism.
High standard of computer literacy. Knowledge of EPR system is essential.
Supporting the ward with stocking up, maintaining a tidy and clean environment and help with stores ordering / unpacking.
Main Duties of the Job
It is an exciting time to be joining our team of emergency care ward clerks who rotate in Acute Medical Unit, Same Day Emergency Care, Kennet & Loddon ward with great development and career opportunities.
The 3 units work together providing medical assessment of patients requiring immediate investigations, stabilisation and treatment. It is busy with a fast turnover of patients. You will work very closely with the nurse in charge. Duties include completing administration duties by admitting, transferring and discharging patients from the electronic patient records, booking follow up appointments, answering and directing phone calls, meeting and greeting patients and relatives. You will receive training and support to work in all the units and will be a valued member of the multi‑disciplinary Team. You will be supported to aid your career progression to band 3.
We are looking for individuals who are enthusiastic, caring & compassionate, work well within a team. It's a great opportunity for anyone wanting a career in health care. Who will be expected to work a range of shifts including day / evenings and weekends.
At the RBH Trust we put our patients at the heart of every element of health and care that we provide. We work together as a community to deliver its vision which is "Working together to provide outstanding care for our community."
Come and join our friendly, sociable multi-disciplinary team where you will be supported both professionally and personally.
Our Commitment to Diversity and Inclusion
Diversity makes us interesting. Inclusion is what will make us outstanding. Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
Need Additional Help?
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342. Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Detailed Job Description and Main Responsibilities
* Report to duty punctually and prepare for the day's activities.
* Support the ward team in planning and coordinating the day's inpatient schedule (admissions, discharges, transfers, investigations).
* Ensure documentation is ready for ward rounds, MDT meetings, and other scheduled tasks.
* Arrange and book outpatient follow-up appointments as directed by clinical staff.
* Ensure appointment details are correctly recorded in the hospital system and communicated to patients and their families.
* Operate hospital information systems efficiently, including:
* EPR (Electronic Patient Records)
* Microsoft Teams (for communication and virtual meetings)
* Microsoft Word & Excel (for documentation, data entry, and reporting)
* Troubleshoot minor system issues or elevate to IT support when necessary.
* Handle patient information with the utmost confidentiality, adhering to hospital policies and legal framework.
* Ensure all patient files, records, and computer data are stored securely and accessed only by authorized personnel.
* Monitor the use of administrative and clinical supplies on the ward.
* Use office equipment and consumables (e.g., paper, printing materials) responsibly to minimize waste.
* Report shortages or maintenance issues in a timely manner to the appropriate department.
* Serve as the first point of contact for visitors, staff, and patients regarding non-clinical queries.
* Liaise with multidisciplinary teams (nurses, doctors, allied health professionals, administrative staff) to ensure clear and effective communication.
* Relay messages, update patient statuses, and follow through on ward-based tasks promptly.
* Maintain accurate and up-to-date patient records.
* File paperwork efficiently, ensuring accessibility for authorized staff.
* Assist with scanning, copying, and archiving of documents in accordance with hospital policies.
* Prepare patient notes and relevant documents for ward rounds or MDT meetings.
* Assist with the administrative aspects of admissions, discharges, and transfers.
* Follow infection control protocols when handling documents and equipment.
* Report any health and safety concerns to the relevant manager immediately.
* Undertake any additional clerical or administrative tasks as required by the ward manager or senior nurse.
* Participate in training sessions to update knowledge and skills relevant to the role.
* Rotation of posting around and be flexible to work in AMU/ SDEC/ Respiratory unit.
Person Specification
Essential Criteria
* Excellent interpersonal relation and communication skills.
* Ability to use own initiative.
Desirable Criteria
* Good team player.
* A flexible attitude to working pattern.
Applicant Requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to Download
* JD & PERSON SPEC (PDF, 152.4KB)
* Staff Benefits (PDF, 139.1KB)
* Probation Policy & Procedure (PDF, 559.4KB)
* Leadership Behaviours Framework (PDF, 1.0MB)
* Behaviours Framework 2022 (PDF, 2.9MB)
Apply Online Now
Further Details / Informal Visits Contact
Name: Jenifer Yesudhasan
Job title: Ward Manager
Email address: (blank)
Telephone number: 01183228684
Additional Information
Please contact Sherwin Baje, Ward Manager, 01183228684.
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