Job Title: Hostel Worker
Reports to: Hostel Manager/ Deputy Hostel Manager
Department: Health and Adult Social Care
Section: Safeguarding and Performance
Criteria
Knowledge and Qualifications
Essential Criteria
Working including setting realistic and attainable goals.
Knowledge and understanding of relevant Health & Safety issues.
Knowledge of issues related to substance misuse and mental health.
Knowledge of the range of services for single homeless people would be an advantage, as would the experience of working in a similar environment.
Experience
Experience of working with people with support needs.
Experience of Assessment, Care Planning and Case
Skills & Abilities
Motivate and support people with low self-esteem through a process of change including when they are resistant.
Comprehend and communicate various welfare benefits and other complicated information clearly and be able to interview customers to collect information, assess needs and take appropriate action
Develop and maintain good working relationships with staff, customers and other organisations.
Listen carefully and with empathy and give effective support in times of distress but be able to set boundaries, challenge appropriately and manage conflict effectively
Work under pressure in a stressful environment, remaining calm and professional at all times.
Manage and plan own workload to meet deadlines and targets.
To work as a supportive and effective team member.
Take responsibility and make decisions including unpleasant ones.
Good IT skills, be able to use Microsoft Office package, write reports, complete forms and keep full and accurate records and deal with basic financial information/record keeping
They are looking for someone with key working, risk assessment and support planning experience. Someone who will be able to take on a caseload quickly and start working with clients. They are looking for temp to perm, granted dependant.
Fixed rota - mixture of earlies, lates and mid shifts (these would be for admin cover)
Roling 6-week rota, 6 days one week and 4 days the next and every other weekend.
Wednesday would be a fixed day, as all management staff are in. It's 37 hours, spread of 6 weeks. Receive enhancements for weekend working and late hours.
They are desperately looking for someone so can be flexible if you find someone suitable and they can only do 9-5, this can be considered.
They are looking for someone until the end of March however this may be reviewed on a month-by-month basis