Location: Hull Working Pattern: 4 days per week on-site Employment Type: Permanent Overview We are looking for a proactive and customer-focused Desktop Support Engineer to join our team in Hull. This role is ideal for someone who takes pride in delivering exceptional end-user support, enjoys solving technical problems, and has strong hands-on experience with Microsoft Intune and Endpoint Management. Key Responsibilities Provide on-site 1st-2nd line support across desktops, laptops, mobile devices, and peripherals. Deliver outstanding face-to-face technical support to internal users, ensuring issues are resolved efficiently and professionally. Manage, configure, and support devices through Microsoft Intune / Endpoint Manager, including application deployment, device enrolment, compliance policies, and troubleshooting. Support Windows 10/11 environments, Office 365, and core business applications. Maintain and troubleshoot hardware including desktops, laptops, printers, and networking peripherals. Escalate complex issues to 3rd line or relevant teams when necessary. Maintain accurate documentation, asset records, and ticket updates. Contribute to continuous improvement of IT processes, user experience, and service quality. Required Skills & Experience Strong experience in desktop / end-user support, ideally in a fast-paced environment. Hands-on experience with Microsoft Intune, Endpoint Manager, and MDM/EMM platforms. Excellent customer service skills - confident dealing with users at all levels. Solid knowledge of Windows 10/11, O365, and general device troubleshooting. Experience supporting hardware, peripherals, and basic networking concepts. Ability to prioritise workload and work independently on-site. Strong communication and interpersonal skills. Desirable (Not Essential) Experience with Azure AD / Entra ID. ITIL awareness or certification. Experience supporting hybrid or cloud-first environments. Python Basics What We're Looking For A friendly, approachable engineer who goes the extra mile for users, communicates clearly, and enjoys being the 'face of IT' on-site. Technical skills are important - but customer service mindset is essential.