Employment type: Full-Time
Salary: Up to £30,000 annually
About the Role:
ACL Hygienics as part of Tridon Europe is a global leader in flow control solutions for the pharmaceutical and food & beverage sectors. We are seeking a proactive and customer focused Inside Sales/Customer Service Representative to join our team at the Keighley site. You will be central to supporting our sales efforts and ensuring a high level of customer satisfaction by managing RFQs, strengthening client relationships, and contributing to commercial activities across Europe.
Key Responsibilities:
* Support the Sales team to achieve performance targets.
* Build and maintain strong client relationships.
* Manage customer inquiries and RFQs from interest to order.
* Lead customer projects and participate in pricing negotiations.
* Prepare quotations, follow up on offers, and create sales reports.
* Visit clients to explore and present future opportunities.
* Cooperate with Customer Service and maintain CRM and ERP data.
* Assist in managing overdue receivables and reviewing contracts.
* Provide support to Account Management (up to 25%).
Key Requirements:
* Higher education qualification.
* Fluent in English with an additional European language.
* 2+ years of experience in Sales, Customer Service, or similar roles.
* Strong technical knowledge and negotiation skills.
* Experience with Microsoft Office, ERP systems, and CRM tools (Salesforce and SAP preferred).
* Reliable, detail-oriented, and able to work independently.
* Customer-focused with strong communication and time management skills.
* Ability to thrive under pressure and adapt to changing priorities.
With 38+ years of European manufacturing excellence, ACL Hygienics supplies high-quality hygienic components to the global pharmaceutical industry. Our certified products are trusted for critical health and safety applications, backed by a strong commitment to innovation and quality.
Why Join Us?
At our company, we’re more than a workplace—we’re a values-driven community where people come first. Our culture is built on:
* Devotion to Customers – We go the extra mile to build trust and long-term relationships.
* We Care – We hold ourselves to high standards and work with integrity.
* Passion for Growth – We foster both professional and personal development.
* Positive Energy – We value teamwork, enthusiasm, and authentic collaboration.
* Finding a Way – We’re problem-solvers who embrace change and get things done.
Join us in Keighley and be part of a company committed to its people, its customers, and its future. Apply today by contacting bfallon@tridon.eu to start your journey with us.
**To be considered for this role, you must have the right to work in the United Kingdom without requiring current or future employer sponsorship**