Job Description
Are you ready to power everyday life for millions? Join #TeamPowergrid and power your career!
An exciting opportunity is available for a Quality Assurance Manager to join the Customer Service team. The Quality Assurance Manager plays a pivotal role in enhancing the quality of Northern Powergrids service offering by implementing robust quality assurance frameworks and routines. This individual will lead the delivery and ongoing maintenance of quality standards, fostering a culture of accountability and continuous improvement.
The role is responsible for driving customer excellence, recognising achievements, and ensuring consistent, high-quality outcomes. The position includes leading a dedicated team committed to achieving and sustaining a 10/10 standard across the business.
Along with a competitive salary of £45,000 DOE, we also offer great benefits such as:
* Up to 15% Performance Bonus
* 25 days holiday plus bank holidays and the ability to trade holidays as tenure increases
* Transport provision will be provided by either car allowance or access to the car ownership scheme
* Excellent opportunities for career growth
* Enrolment into our pension scheme
* Onsite parking
Key Responsibilities:
1. Deliver quality assurance and accountability...