We are looking for a friendly, hard‑working and self‑motivated individual to join our close‑knit office team in Radiology. Although prior experience is welcomed, a passion for helping patients and smoothing their journey through our department is more important, we will therefore offer thorough training to the right candidate.
Over 200 000 examinations are booked each year in the Radiology Department, which requires a highly trained and dedicated clerical and administrative team.
As a Clerical Officer you may be required to work 5 days out of 7, including occasional weekends and evenings if required, helping out in the office and at the reception desks.
Computer literacy is essential because you would be expected to perform all aspects of administration including booking appointments and keeping hospital records accurately up to date.
Excellent interpersonal skills and a friendly persona are also required because you will be liaising with members of the public, radiology staff and other hospital workers.
Services
* Plain X‑ray
* Magnetic resonance imaging (MRI)
* Computed tomography (CT)
* Ultrasound
* Mammography
* Nuclear medicine
* Fluoroscopy and interventional radiology
Responsibilities
* Work as part of a team alongside other clerical staff within the department and be part of a wider multidisciplinary team delivering a high quality service to other staff and patients.
* Make appointments in accordance with the national waiting time standard.
* Help ensure that the North Mid NHS Trust meets the cancer target guidelines and elevate the policy when patient appointments are being made outside the guidelines.
* Retrieve and process mail, incoming and outgoing telephone calls in accordance with Trust policies.
* Provide professional reception cover, updating and correcting current patient details as necessary.
* Receive patients and visitors to the clinic in a professional and friendly manner.
* Accurately input, retrieve and collate information using departmental and Trust computer systems in a timely way while being mindful of data protection at all times (including use of the Solitan system).
* Act on Solitan messages and emails which may include requests for reports and/or notifications of unexpected findings.
* Respond promptly and efficiently to routine queries and refer queries to other personnel as appropriate.
Qualifications
Prior experience is welcomed. Computer literacy is essential.
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