Location: Shrewsbury, Shropshire
Package:£27,500 + 25% Bonus (+ car allowance + fuel card + 31 days holiday + benefits)
Contract: Full-Time, Permanent
Whats in it for you?
* Stable, long-term work with a well-established contractor
* Local projects across Shropshire no excessive travel
* Supportive team and structured processes
* Opportunity to build a long-term career in social housing
* Be part of meaningful projects improving residents homes
* Company vehicle and fuel card during working hours
* Training and progression opportunities
The Opportunity
Were recruiting on behalf of a leading contractor for a Resident Liaison Officer (RLO) to support planned maintenance and refurbishment works across social housing properties in Shropshire.
This is a people-focused role where youll act as the key link between residents, site teams and project delivery ensuring works run smoothly while maintaining a positive resident experience.
If youre someone who enjoys working with people, solving problems and making a real difference, this is a role where youll thrive.
Key Responsibilities
* Act as the main point of contact for residents throughout works
* Carry out pre-start visits, explaining works and answering queries
* Provide clear updates via letters, calls and face-to-face communication
* Manage complaints and difficult conversations professionally and empathetically
* Coordinate access to properties and minimise disruption
* Organise and attend resident meetings and updates
* Support vulnerable residents, ensuring needs are understood and met
* Maintain accurate records of resident feedback, access issues and communication logs
* Work closely with site teams to ensure a smooth delivery process
What Were Looking For
* Experience as a Resident Liaison Officer, Tenant Liaison Officer or similar
* OR strong customer-facing experience within housing, construction or property
* Experience working in occupied social housing environments
* Excellent communication skills with an empathetic, customer-first mindset
* Ability to handle challenging situations with empathy and professionalism
* Organised, proactive and able to manage multiple residents / properties
* IT literate (Microsoft Office / systems)
* Full UK driving licence
This isnt just a liaison role its about building trust with residents, supporting communities and ensuring projects are delivered the right way.
Youll be joining a contractor that values people, communication and long-term relationships, not just delivery.
If youre an experienced Resident Liaison Officer or come from a strong customer-facing background and want to step into the sector wed love to hear from you.
Apply now for immediate consideration
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