Supervisor - Southwick, Brighton Job Type: Full Time Location: Southwick About Us The Flour Pot Bakery is an independent artisan bakery and café group based in Brighton, Hove and Worthing. Renowned for our handcrafted breads, pastries, and warm, welcoming atmosphere. We are passionate about quality, community, and sustainability. As we continue to grow, we’re looking for a dedicated and enthusiastic supervisor to support the daily operations of one of our busy cafés. Job overview As a Supervisor at The Flour Pot Bakery, you will play a key role in maintaining smooth café operations, delivering outstanding customer service, and supporting the store team. You will lead by example, ensuring high standards of service, food safety, and cleanliness, while helping to create a warm and positive environment for both staff and customers. Key Responsibilities: Support the General and Assistant Manager in the day-to-day running of the store Supervise, motivate, and train front-of-house team members Deliver excellent customer service in line with Flour Pot standards Ensure a welcoming and friendly atmosphere for all customers Monitor product presentation and quality, ensuring consistent standards Assist in rota amendments, daily briefings, and shift planning Manage stock levels, including ordering and waste control Ensure compliance with health and safety and food hygiene regulations Place orders for both internal and external suppliers Handle customer feedback professionally and efficiently Open and close the store, including cash handling and reconciliation duties Requirements: Previous experience in a café, bakery, or hospitality supervisory role Passion for food, coffee, and delivering exceptional service Strong leadership, communication, and organisational skills Ability to remain calm and efficient in a fast-paced environment Understanding of basic food safety and hygiene practices (Level 2 Food Safety desirable) Flexibility to work early mornings, weekends, and holidays as required Barista experience is a strong advantage What We Offer: Competitive hourly rate Opportunities for career progression within a growing company Staff discounts on all Flour Pot products Supportive and inclusive work environment Comprehensive training and development opportunities Free coffee on shift and lunch whilst on shift