Join the Team at Leisure Electronics
Leisure Electronics is a rapidly growing company in the leisure and entertainment industry, proudly based in the North of Hull. We design, manufacture, and support our own bespoke equipment, including a UK-wide bingo link supplied directly to businesses and online to our own customers.
We're currently seeking enthusiastic and technically minded individuals to join our office-based Customer Relations Team. If you enjoy solving problems, engaging with customers, and working with technology, this could be the role for you.
The Role
As a Customer Support Advisor, you will:
* Monitor a UK-wide bingo link and provide live technical and operational support from our head office.
* Support bingo streaming hosts by operating broadcast controls and maintaining high-quality video/audio output.
* Deliver chat host services, engaging with players in live chat environments to foster a fun, friendly, and respectful community.
* Respond to support queries from business clients (by phone) and customers (via email and Zendesk chat).
* Troubleshoot technical issues using remote support tools and apply product knowledge to resolve problems effectively.
* Review and action online customer triggers for document requests, compliance reviews and customer interactions in line with company policies and regulatory requirements.
* Log all queries and actions accurately in our internal system, escalating when necessary.
* Deploy software updates to 400+ client sites and perform proactive system maintenance.
What We're Looking For
* Experience in customer support or a similar service-oriented role.
* Good computer literacy and ability to learn internal systems quickly.
* Understanding of KYC and responsible gaming processes (preferred but not essential).
* Clear, confident communication skills (verbal and written).
* Strong time management and ability to work independently.
* Flexible approach to shift work, including weekends.
Why Work With Us?
* Be part of a supportive and innovative customer relations team.
* Develop in a company that invests in its own technology and people.
* Gain valuable hands-on experience with custom-built systems and streaming platforms.
* Flexible working opportunities in a fast-paced environment.
Shift Pattern:
Saturday and Sunday hour contract
Job Types: Part-time, Permanent
Pay: £12.50-£13.50 per hour
Benefits:
* Company pension
* Free parking
* On-site parking
Work authorisation:
* United Kingdom (required)
Location:
* Kingston upon Hull HU7 (preferred)
Work Location: In person