Transport Administrator
Salary 26- 28k
Inclusion IQ is delighted to be supporting our multi-award-winning client as they are continuously growing their services within the Transport Industry. This opportunity invites you to work as a valued team member within an innovative company dedicated to creating Green Energy Solutions.
The successful applicant will join this multi-award-winning family-run business who are at the forefront of driving renewable energy for the future. They have been operating for over 50 years and are thriving financially. There are ample opportunities for growth and development within the team as they maintain a high standard of staff retention. They are dedicated to building and maintaining strong relationships with employees and clients.
Are you looking for a supportive and inclusive working environment to work as a Transport Administrator? Look no further as this is a fantastic dynamic team to join.
The Role
This role will require a professional individual who has strong administration skills, is highly organised, customer-focused and has great attention to detail.
You will be required to undertake the following day-to-day duties:
* Logging & ensuring all daily customer queries received via telephone & email are managed and actioned as appropriate
* Ensure any issues impacting customer shipments are reported to the relevant customer teams and tracked through to resolution.
* Action customer complaints received and ensure a full resolution is made to the satisfaction of the customer.
* Participating in customer projects.
* Managing any driver or delivery issues that may develop during shift.
* Undertake general administration duties supporting the Transport / Warehouse department. Ensuring correct paperwork and POD's (Proof of Delivery) are issued and returned.
The Person
* Minimum of 2 years experience working in a busy professional administration role.
* Minimum of 2 years experience dealing with B2B customers.
* Strong administration & organisational skills.
* Proven experience with Excel for data management and reporting.
* Demonstrable experience with Proof of Delivery (POD) processes.
* Able to deal tactfully with a wide variety of people.
* Strong IT systems experience including a sound knowledge in Microsoft applications
Why This Role?
* Monday to Friday
* Company Events
* Employee discounts
* Additional Annual Leave for each year of service
* Matched employee/employer pension contribution.
* Life & death in service insurance.
* Certified Training Courses.
* Additional Company Benefits
* Free Onsite Parking
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