Overview
Dental Triage Nurses are based in the contact centre and are required to respond to dental patient calls transferred from NHS 111 in a professional and timely manner, in line with all relevant protocols, procedures and key performance indicators for the service. They will provide evidence‑based clinical assessment, prioritisation and advice over the telephone working within clinical capabilities and competencies and in line with the NHS Pathways Dental Module. They will identify patients appropriate to be booked into urgent dental care appointments and prioritise need, taking into account patient circumstances and preferences as appropriate. Patients who are not suitable for an urgent dental care appointment will be given the relevant information regarding self‑care or how to find a regular dentist. Location: Unit 2, Bradley, Huddersfield, HD2 1GQ and/or Lexicon House, Wilmington Grove, Leeds, LS7 2BQ. Hours: Monday to Friday 08:00‑18:00 (in hours) and 18:00‑08:00 / all day Saturday & Sunday (out of hours).
Experience
* Essential: Experience of working in a primary or secondary dental care setting. Evidence of continuing personal/professional development.
* Desirable: Experience of telephone triage.
* Desirable: Experience of using NHS Pathways and DOS.
* Desirable: Experience of working in an urgent dental care or Community Dental Service setting.
Skills & Knowledge
* Essential: Effective communication skills: verbal, written and non‑verbal.
* Essential: Good assessment and decision‑making skills.
* Essential: Self‑motivated team worker. Understanding of primary and secondary dental care services.
* Essential: Able to manage time and workload in order to meet performance standards.
* Essential: Good keyboard/PC skills.
* Desirable: Aware of impact of change on self, the team and the service.
* Desirable: Up‑to‑date knowledge of health agenda (local and national). Understanding of how to deal with difficult or vulnerable patients. Previous experience in relation to the NHS111 dental patient pathway. Dental Nurse or other Dental Professional currently registered with the General Dental Council, with at least 2 years post‑registration experience. Positive & enthusiastic.
* Desirable: Professional.
* Desirable: Patient focussed.
* Desirable: Self‑motivated.
* Desirable: Team player.
* Desirable: Calm & empathetic.
* Desirable: Decisive.
* Desirable: Flexible.
Compensation
Hourly Rate: £15.68 per hour in hours and £16.68 per hour out of hours.
Benefits
* Employee Assistance Programme
* Comprehensive Staff Training programme
* Modern working environment with a positive atmosphere
* NHS Pensions
* NHS Discounts (Blue light card)
* 25 days (pro rata) annual leave plus bank holidays, increasing by one day for each completed year of service, up to a maximum of 30 days
* Hybrid Working
* Various hours available in a 24/7 environment
* Support available 24/7
* Health & Wellbeing group to support staff
* Supportive and Friendly teams
* Annual Awards focused on raising money to support a local charity
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