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Hospitality and Events Manager, Craven Arms
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Job Reference:
f248fc62f41e
Job Views:
10
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
Hospitality and Events Manager
Location: Stoke
Hours: Monday to Friday, 9am – 5.30pm
Salary: £35,000 per annum
Role Overview:
Join a dynamic and growing Hospitality & Events team in a key leadership role. We're recruiting for a Hospitality & Events Manager to support and develop a team of Coordinators, ensuring consistent, high-quality experiences across national hospitality and events operations.
Reporting to the Group Hospitality & Events Manager, you’ll oversee day-to-day team coordination, support the planning and delivery of events, and lead with a collaborative, people-first approach. This role requires a hands-on leader who brings structure, mentorship, and a commitment to service excellence.
Key Responsibilities:
* Leading and supporting Hospitality & Events Co-ordinators in daily operations
* Managing workflows and distributing requests via Zendesk to ensure consistent service standards
* Ensuring quality and compliance across all hospitality and event activity, including hygiene and food safety
* Onboarding and mentoring team members, providing regular feedback and development support
* Coordinating complex or large-scale events and serving as a point of escalation
* Building strong relationships with internal stakeholders and external suppliers
* Maintaining and communicating a centralised events calendar to ensure clarity and alignment
* Supporting supplier engagement, procurement, and logistics in line with dietary and allergen requirements
* Acting as a brand ambassador, promoting service consistency, creativity, and guest care
* Identifying and improving processes to streamline workflows, enhance communication, and ensure compliance
Required Skills and Qualifications:
* Experience in hospitality/events with a strong client-focused mindset
* Leadership potential with a collaborative, people-first approach
* Able to manage busy workflows
* Excellent organisation and attention to detail
* Clear communicator and able to build trust across teams and stakeholders
* Proficiency using systems (e.g. Zendesk) to support efficient, high-quality service
* An understanding food safety standard or willing to complete training
* Thrives in a supportive, team-oriented environment
Interested? Call Meg on 01782 712230 or email [emailprotected] for more information.
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