Working in partnership withDr Sophie May & Dr Ridwan Daureeawoo, the Practice Manager will providestrategic leadership and operational management to ensure the practice delivershigh-quality, safe and effective patient care within a financially sustainableand well-governed environment.
Whatwe offer
6 weeks pro-rata annual leave
Flexible working hours and salary for theright candidate
Opportunity to play a key leadership role in a well-run,high-performing practice
Main duties of the job
The role has overall responsibility for business development, finance, human resources, IT systems, premises, and patient services. The post holder will take a proactive, strategic approach to practice development, ensuring compliance with NHS contractual obligations, CQC requirements, and relevant legislation, while identifying opportunities for service growth and income generation.
The Practice Manager will stay informed of NHS developments and ensure that changes in guidance, policy or legislation are effectively implemented and communicated across the practice.
About us
We are a small,friendly NHS GP practice in Chelsea with an innovative, enthusiasticand proactive GP team. We are seeking a motivated and experienced PracticeManager to lead, coordinate and support the practice team, workingcollaboratively with our GPs to ensure the smooth running, continueddevelopment and high standards of care across the practice.
Aboutthe Practice
2 GP Partners and 3 Salaried GPs
Approximately 6,500 patients
High QOF achievers with strong professional standards across thewhole team
SystmOne paper-light practice
Excellent, purpose-built single-site premises within a healthcentre offering community services
Supportive and positive team culture
Job responsibilities
Key Responsibilities
Strategic Management & Planning
Contribute to the strategic direction and long-termdevelopment of the practice
Monitor performance against KPIs, CQRS targets andcontractual requirements
Lead change management and service developmentinitiatives
Prepare and maintain governance documentation (CQC,information governance, clinical governance)
Develop business cases and bids for new servicesand funding
Oversee all aspects of practice finances, includingbudgeting, forecasting and cash flow
Maximise income from NHS and non-NHS sources
Monitor expenditure and report variances withcorrective actions
Liaise with accountants and submit year-endaccounts promptly
Ensure robust systems for invoicing, cash handlingand financial controls
Human Resources
Lead recruitment, retention, induction and ongoingstaff development
Maintain HR policies, employment contracts and jobdescriptions
Ensure compliance with employment legislation andprofessional registration requirements
Manage staffing levels, skill mix, performanceissues, grievances and disputes
Provide leadership, mentoring and support toadministrative and reception teams
Information & Communication Technology
Oversee practice IT systems, hardware and software(including SystmOne)
Ensure data security, system maintenance andappropriate procurement
Maintain an up-to-date understanding of medical andclinical software
Ensure the premises are safe, secure, clean andwell maintained
Manage maintenance, calibration and servicing ofequipment
Ensure appropriate insurance cover is in place
Oversee fire safety, alarm and telephone systems
Ensure patient services meet NHS contractual andregulatory standards
Oversee appointment systems, capacity planning andaccess to services
Manage patient registration, list size and boundarycompliance
Maintain effective complaints management procedures
Liaise with the Patient Participation Group
Ensure patient information materials and thepractice website are kept up to date
Governance, Compliance & Quality
Ensure compliance with CQC, Health & Safety,Infection Control and GDPR
Maintain business continuity planning and riskmanagement processes
Disseminate safety and prescribing alerts
Represent the practice at relevant meetings
Professional Conduct
Maintain strict confidentiality at all times
Promote equality, diversity and inclusion
Engage in ongoing professional development andannual appraisal
This jobdescription outlines the main duties of the role and may be reviewed aspractice needs evolve.
Person Specification
Experience
* Proven experience in a management or senior administrative role
* Experience of managing staff, including recruitment, performance management and staff development
* Experience of financial management, budgeting and monitoring expenditure
* Experience of working with policies, procedures and regulatory requirements
* Experience of working independently, prioritising workload and meeting deadlines
* Experience working in an NHS GP practice or primary care setting
* Experience of CQC compliance, inspections and governance frameworks
* Experience of managing contracts, service development or income generation
* Experience of working with clinical systems such as SystmOne
* Experience of managing premises, health & safety and facilities
Qualifications
* Evidence of relevant management or leadership training or significant management experience within healthcare or a related setting
* GCSEs (or equivalent) in English and Maths
* HR, finance or healthcare management qualification
* Evidence of continued professional development
Knowledge and skills
* Strong leadership skills with the ability to motivate, support and coordinate a multidisciplinary team
* Excellent communication skills, both written and verbal
* High level of organisational skills and attention to detail
* Ability to manage change and implement new systems or processes
* Strong problem-solving and decision-making skills
* High level of professionalism, integrity and confidentiality
* Ability to work collaboratively with GP partners and external stakeholders
* Commitment to high standards of patient care and service delivery
* Knowledge of NHS primary care contracts, QOF and commissioning arrangements
* Understanding of HR legislation and employment law
* Experience of working in a paper-light or digital practice environment
* Evidence of contributing to service improvement or innovation
* Flexible and adaptable approach to working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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