Customer team leader

Customer Team Leader

Location: 4‑6 Redbrook Lane, Rugeley, WS15 1AB.

Pay: £14.48 per hour; contract: permanent part‑time (20 hours per week plus regular overtime). Working pattern: 2 pm–10 pm (Mon & Wed) and alternate Saturdays (to be discussed at interview).

Benefits: 30 % discount on Co‑op products in store; flexible access to pay as you earn; up to 10 % pension contributions; 36 days holiday (pro‑rata, including bank holidays); 24/7 GP appointments and colleague support programme; market‑leading policies for life’s big moments.

Closing date: 29‑05‑2026.

What you’ll do

• Own the day‑to‑day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co‑op through community engagement and membership growth

What you’ll bring

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why Co‑op

• Full training and career development resources
• 30 % discount on Co‑op products in store
• Flexible access to pay as you earn it
• Up to 10 % pension contributions
• 36 days of holiday (pro‑rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Market‑leading policies to help you through life’s big moments

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.