Overview
NEOS Engineering Recruitment is partnered with a leading plant hire company to recruit a Hire Desk Controller in Bristol. The Hire Desk Controller will manage hire desk operations, coordinate between customers, suppliers and transport providers, and maintain high service standards.
Responsibilities
* Manage hire desk enquiries from existing and potential customers with professionalism and efficiency.
* Allocate plant equipment to meet customer requirements and project timelines.
* Administer equipment inspection sheets and ensure all relevant certificates are up to date.
* Issue hire contracts and supporting documentation promptly and accurately.
* Arrange transport logistics to and from sites, including obtaining quotes and booking haulage.
* Verify haulage contractor invoices for accuracy and compliance.
* Operate hire fleet control software to track unit availability, transport costs, and consumables.
* Maintain exceptional customer service standards, addressing client needs and resolving issues quickly.
Qualifications
* Proven experience in a hire desk or plant hire.
* Strong organisational skills and attention to detail.
* Excellent communication and customer service skills.
* Ability to work under pressure and manage multiple tasks efficiently.
* Familiarity with hire fleet control software or similar systems is a plus.
* Experience coordinating with transport providers and managing logistics.
* Comfortable with administrative tasks like issuing contracts, purchase orders, and invoices.
* A proactive attitude and ability to work independently from a home-based setting.
* Knowledge of the plant hire or construction industry is essential.
Compensation
This range is provided by NEOS Engineering Recruitment. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Construction and Engineering Services
Location
Bristol, England, United Kingdom
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