IT Support Analyst (1st/2nd Line) - Glasgow - 28K plus Bonus
Job Type: Permanent
Location: Glasgow
Job Ref: BBBH176094_1774864182
Date Added: March 30th, 2026
Consultant: Liam Kirton
Hybrid – 2/3 days per week in office.
Lorien's client, a fast‑growing, global‑reaching SaaS company with a great name in their domain, is looking to hire an IT Support Analyst for either their Glasgow or Edinburgh offices (whichever's best for you) to play a key role in their expanding and evolving technical function.
This would be a brilliant fit for someone with proven 1st and 2nd line support skills and a track record of working in Windows and macOS settings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling), and friendly people to work with and alongside.
Key Responsibilities
* Take the reins across 1st and 2nd line support; tackle, prioritise and/or escalating internal support requests across hardware/software/network connectivity/user accounts as appropriate.
* Ensure internal systems and offerings are up to task and that internal users feel heard (as well as guiding them to use systems effectively).
* Work with the wider function to ensure sprint goals are reached, as well as offer ideas on how to improve the IT team.
* Manage tasks across password resets, access control, setting up and configuring laptops/mobiles, setting up virtual machines using Hyper‑V/Manager, managing user accounts, deploying/retrieving relevant hardware, training new IT staff, creating/managing customer file shares, and more.
What they're looking for you to bring to the table
* Proven track record in the IT Support domain, supporting users of all levels of seniority.
* Strong technical working knowledge of Microsoft tooling such as Windows Server, Active Directory / Entra ID, Group Policy and M365 admin/support across Exchange Online, Teams and SharePoint.
* Experience in macOS environments; providing support to relevant devices.
* Networking knowledge including DNS / DHCP / VPNs and IP Addressing.
* Device Management & Virtualisation skills using tools like Intune and Hyper‑V / VMware.
* Ideally, skills across PowerShell scripting and AVD.
If you're looking to join a great firm with expansion on the horizon, offering flexible working, annual and spot bonuses, generous holidays, private healthcare, ongoing progression and upskilling, apply now with your latest CV for immediate consideration!
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