End Date
Tuesday 01 July 2025
Salary Range
£104,992 - £123,520
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
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Job Description
Job Title: Head of Payments Performance office
Salary: £104,992 - £123,520
Location: Glasgow or Birmingham
Hours: Full-time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Birmingham or Glasgow office.
About us
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!
This is an exciting opportunity to bring your leadership experience and expertise in performance management to Lloyds Banking Group. You’ll play a key role in delivering our Group Payments strategic ambition of redefining domestic and international payments processing into an industry-leading, fully trackable, low-cost, and zero-touch payments processor that delivers at pace, is scalable, secure, resilient, and operates 24/7!
* Career Growth and Development: At Lloyds Banking Group, we are committed to your professional growth. You'll have access to leadership training programs, mentorship opportunities, and a clear path for career advancement.
* Impact and Innovation: Payments are core to LBG's success. In one week – the week leading up to Christmas – we processed 103 million transactions, equal to £555 billion – that is the equivalent of 20% of the UK's total GDP in 2023, processed in a single week. You'll be supporting innovative projects which make a significant impact on the future of payments processing and the financial industry.
* Company Culture and Values: You'll be part of a positive and inclusive company culture that stands for values such as integrity, collaboration, and excellence. Join a supportive and collaborative team that is dedicated to helping Britain prosper.
* Exciting Projects and Challenges: The Payments Performance Office is a newly formed department responsible for leading all Group Payments performance, control, and reporting activities. You'll be involved in exciting projects and challenges that drive the strategic goals of Group Payments.
* Recognition and Rewards: We have recognition and rewards programs in place to acknowledge and celebrate employee achievements and contributions. Your hard work and dedication will be recognised and rewarded.
* Social Responsibility and Community Involvement: Lloyds Banking Group is committed to social responsibility and community involvement. You'll have the opportunity to participate in initiatives that align with your values and make a positive impact on society.
* Personalised Onboarding Experience: We offer a personalised onboarding experience to help you integrate smoothly into the team and the company.
What you’ll do
* Set-up and oversee Group Payments Workforce Planning with a focus on headcount, budget, four-year operating plan, people data activity, and workforce planning.
* Set-up performance management metrics, systems and tools to ensure measurement of performance and initiate initiatives to streamline and improve performance of the teams.
* Oversee risk management and audit activities and ensure timely and high-quality risk/audit mitigations as well as coordinating across Group Payments / LBG to identify risks, set controls, assign control ownership, and automate controls in line with the Group’s Resetting Risk Framework.
* Govern and lead compliance with PSR Regulation 98 and 99 requirements, proactively flagging, investigating, reporting, and advising the Managing Director on topics of concern.
* Lead governance processes for our Group Payments Business, ensuring committee integrity and compliance with Committee Terms of Reference.
What you’ll need:
We’re looking for a strong leader with preferably a background in Business Performance, Risk, Regulatory Reporting and Continuous Improvement. If this is you, we’d love to hear from you.
Specifically, we're looking for someone with:
* Proven experience in a senior leadership role with a track record of identifying, understanding and successfully leading senior level relationships
* A robust background in risk and audit, with extensive experience in the three lines of defence models
* Ability to operate effectively as a Leader of a major PLC, engaging financial sector regulators and industry bodies at an appropriately senior level, demonstrating strong regulatory awareness and rigor.
* An approach passionate about independence, objectivity, and embracing challenges with attention to detail.
* Experience in developing policies, standards, and governance procedures.
* Hands-on experience with regulatory & performance reporting.
* Understanding of UK Payment Regulations
It would be great if you also had
* Coaching to go faster by demonstrating dedication to creating an environment that establishes teams with skills aligned to strategy and creating new and better ways for to embed change at pace.
* Lean & Six Sigma methodology.
About working for LBG
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!
As part of the Group's commitments as a result of ring-fencing legislation, colleagues based in the Crown Dependencies are required to be exclusively dedicated to the non-ring-fenced bank and its subsidiaries. This means that colleagues who are based in the Crown Dependencies would not be able to undertake roles for the Ring Fenced Bank from their existing location and would need to consider relocation when applying for roles.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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