Job Description
My client are looking for full time Band 3 Care Broker to work in Northern Ireland.
* Shift Times: Full Time/37.5hrs per week
* Working Pattern Monday-Friday 9am to 5pm
The Directorate of Adult Community Services manage a centralised care bureau that streamlines the systems and processes associated with arranging care packages within domiciliary care, direct payments, day care and residential and nursing homes services.
The post holder will assist in all aspects of work within the Care Bureau which operates Monday to Friday, and will be responsible for the operation, maintenance, validation and updating of data on the IT Systems, co-ordinating packages of service provision and checking of invoices for payment.
Key Duties
* Maintain and update data on the computerised system (eBrokerage), ensuring that all data is accurate, complete and up-to-date and liaising with Commissioner and Care Bureau Band 4 as required according to agreed protocols as required.
* Triage new cases from Encompass prior to sending onto Band 4’s for processing to eBrokerage.
* Prioritise referrals according to agreed protocols.
Process referrals appropriately, including:
* contacting stipulated providers to confirm if a package can be provided;
* discussing and arranging changes/enhancements to an existing package, taking account of current service provision and service user wishes;
* requesting a new package, taking account of availability of in-house provision in the first instance.
* Source providers using standard documentation in accordance with agreed rota systems and service protocols, including adherence to standard response times.
* Put offers for clients received via Band 4 on Encompass.
* Confirm arrangements for service provision with the commissioner and provider using electronic system and by telephone.
* Escalate issues of concern (e.g. non-compliance by a provider) to Line Manager for monitoring and review.
* Escalate eBrokerage/Encompass system errors to line manager
* Responsible for the receipt, checking and verification of invoices against the Encompass System, in accordance with agreed protocols.
* Liaise with providers to resolve queries/discrepancies on invoices, including raising of credit notes and amend invoice prior to forwarding to BSO for payment.
* Produce regular and ad hoc reports from the Encompass system to provide a range of management information (including usage, expenditure, discrepancies), for use both within the Trust and externally.
* Maintain and update Outstanding Cases and send to Providers on a daily basis, escalation as per agreed protocol.
* Ensure all documentation is processed accurately and in a timely way, according to agreed service standards and protocols.
* Maintain an effective and efficient filing system for all documentation, to contribute to the overall efficiency of the office.
* Deal appropriately and courteously with all telephone calls received into the office.
* Word processing reports and correspondence.
* General clerical/administrative duties, such as filing and photocopying.
* Continually strive to improve quality, standards and procedures within area of responsibility contributing to the ongoing desire to improve delivery of services.
Why Vivid Healthcare?
* Excellent rates of pay - Weekly Payroll & flexible payment options
* Dedicated consultant who will support you around the clock with your needs
* Fast - Track compliance, cleared to work within 4 days
* Variety of work with a handful of clients local to you
* Referral scheme - receive up to £200 for every nurse/HCA recommendation
If you are interested please apply to this job ad and a member of the team will be in contact within 24 hours