We are currently recruiting for a Scheduler to strengthen our office team. We do require someone with scheduling experience who is organised, has excellent people skills and thrives working in a fast-paced environment.
This Care Coordinator / scheduling / rostering role requires a high level of collaboration and teamwork, liaising across the care team to ensure new and existing packages can be resourced.
Main Duties and Responsibilities
* Populate weekly Carer rotas.
* Ensure Carers have appropriate travel time between visits.
* Arrange introduction visits, shadowing shifts and competency assessments for new Carers.
* Ensure client schedules are matched to their needs, with the same Carer at the same time each week.
* Liaise with clients and family members to make sure they are up to date with any changes and accommodate any special requests, appointments etc.
* Maintain clear and open communication with our Carers.
* Manage holiday requests.
* Participate in the 'on-call' out of hours service on a rota basis.
* The Scheduler works closely with our Care Managerand Head of Care Pro experience team to ensure a smooth transition for new clients and Carers.
Qualifications
* Experience working in a scheduling role, ideally within the Home Care sector but other industry backgrounds will be considered.
* Loves a dynamic working environment and is calm under pressure.
* IT Literate - good working knowledge of MS office, CRM software & Excel.
* Ability to pick up new systems quickly.
* Working towards QCF 2 and or 3.
Additional Information
Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure. This role is UK based and the right to work in the UK will need to be established as part of the recruitment process.
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