Fujitsu Belfast, Northern Ireland, United Kingdom
Overview
Location: Belfast. We are looking for Service Desk Agents to join and expand our 1st line teams based within our office in Belfast. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be supporting several key long-term partners by working on a busy and active service desk, answering phone calls, webchats, and other forms of digital contacts, keeping to agreed SLA's and KPI's.
Responsibilities
* Provide first line technical and non-technical support to customers, delivering a high level of customer service.
* Problem-solve and troubleshoot an array of queries and faults reported by customers.
* Support several key long-term partners on a busy service desk; handle phone calls, webchats, and other digital contacts.
* Adhere to agreed SLAs and KPIs in daily operations.
Qualifications / Transferable Skills
* Excellent customer service skills.
* Ability to problem-solve technical issues.
* Enjoys working as part of a team.
* Ability to use own initiative and creativity.
Working pattern
Mon–Fri, 40 hours per week between 8am – 6pm (excluding NI bank holidays).
Benefits
* 26 days annual leave plus public holidays (3 flexible).
* Pension – Double matching contributions of up to 10%.
* Life assurance.
* Company-wide incentive plans.
* Flexible benefits (e.g., increased holidays, travel, dental, critical illness and more).
* Perks at work – employee discounts.
* Employee assistance programme / virtual GP.
* Disability Confident Employer with interview options for disabled applicants who meet criteria.
Equality and inclusion
We are recognised as a responsible and inclusive employer. We are Disability Confident Leader, Times Top 50 employer for Gender Equality, Top 75 for Social Mobility, Living Wage Foundation accredited, signatory for the Race at Work Charter, and supporters of UN standards for LGBTI+ and Stonewall Top 100.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Information Services, IT Services and IT Consulting, and Software Development
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