National Income Service Income Recovery Officer - 32301
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Job Description
We welcome applications from individuals of any age, gender or ethnic background. What matters most to us is that you want to make a real, positive, practical contribution to protecting the environment.
The National Income Service (NIS) is responsible for sending over 100,000 invoices to customers and bringing approximately £400m of regulatory charges and fees income into the EA. The service is the single point of contact for income with a focus on billing and debt activities across the organisation. Our ambition is “Funding Environmental Regulation by Maximising Our Income’ and ultimately to modernise our income and ‘make it easier for our customers to do business with us’.
We have an exciting opportunity (up to 12‑month contract) for 2 G3 Income Recovery Officers within the National Income Service Business Improvement Team. The role will be part of a dispersed team and the successful candidates will work with a variety of colleagues across the country.
Responsibilities
* Support our organisational delivery objectives by maximising income recovery.
* Communicate with customers through written and verbal contact to discuss outstanding payments.
* Engage customers, build and maintain strong relationships, and deliver high‑quality outcomes.
* Respond to incidents as required – this may attract an additional payment; full training is provided.
* Manage own workload effectively within a dispersed team environment.
Qualifications & Experience
We are looking for individuals who are motivated and target driven. Experience in debt collections or customer service roles is preferred; confidence in producing and analysing data to support work activities is also desirable.
* Great communication and interpersonal skills and the ability to build and maintain effective working relationships.
* Experience of working with systems to collect and interrogate data and ability to translate evidence into actionable steps.
* Confidence sharing findings, themes and trends via a wide range of communication formats (written and verbal) to support awareness and decision‑making.
* Resilience and flexibility to manage and prioritise a varied workload effectively.
* Focus on delivering good quality outcomes and ability to embrace and suggest new and innovative ideas.
* Comfortable managing own workload and working as part of a dispersed team.
Additional Information
Base location is flexible (subject to local facilities agreement). Travel to other Environment Agency offices or meeting venues may occasionally be required. Interviews are expected to take place via Teams on 8th December.
For further information, please contact Astrella Newman – astrella.newman@environment-agency.gov.uk
Length of contract: Up to 12 months.
Competencies
Competence 1 – Focuses on Customers and Partners
Addresses the needs of internal and external customers, provides rapid and effective responses.
Competence 2 – Achieves Results
Sets and delivers high work standards, demonstrates the drive to meet targets. Prioritises and organises tasks and resources to ensure timely achievement of results.
Competence 3 – Communicates Effectively
Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.
Employment and Legal Information
Seniority level: Associate. Employment type: Contract. Job function: Legal.
Equal Opportunities and Inclusion
The Environment Agency is fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
Artificial Intelligence Disclaimer
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please review for more information on appropriate and inappropriate use.
Contact
For further information, please contact Astrella Newman – astrella.newman@environment-agency.gov.uk
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