Administrator/Receptionist – Forward Leeds
Location: Irford House, Seacroft Crescent, LS14 6PA
Working Hours: 37 hours per week, Monday-Friday
Contract Type: Permanent
Salary: £24,243 - £26,667 per annum
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the role:
To provide a wide range of administrative and organisational support across head office functions, including the smooth running of reception/head office environment, and administrative support to all employees, visitors, partners, and external stakeholders.
Key Accountabilities:
1. Act as the assistant to office manager and be first point of contact for employees, visitors, partners, and external stakeholders, ensuring all contacts are appropriately supported, signposted, or responded to through a variety of channels.
2. Provide a positive first contact and deliver high levels of customer service, ensuring all enquiries and visitors are responded to effectively and appropriately or escalated when required.
3. Complete reception and front of office duties effectively to include maintaining the reception, managing post and deliveries, supporting a range of visitors (parking, access fobs, sign in) meeting preparations.
4. Provide administrative support for a wide range of meetings, including agenda distribution, information gathering and minute taking.
5. Contribute to the improvement of Head Office support by reporting and resolving issues, making suggestions for improvement to the Central Support Office Manager.
6. Support key tasks and projects as required within Central Support teams to meet specific business objectives and operational needs.
7. Undertake continuing professional development including participating in clinical supervision, performance reviews and attending training as/when required.
8. Work in accordance with all relevant legislation, policies & procedures and guidelines – both internal and external. This includes Humankind’s clinical governance framework.
9. Keep abreast of policy and professional development within your area of professional expertise.
10. To promote, adhere to and live our workplace values of being honest, committed and inventive.
About you:
11. NVQ 3 in business administration (or equivalent) or demonstrable related experience.
12. Skills Essential or Desirable Proficient in Microsoft Office packages including Outlook, Word, and Teams.
13. Effective interpersonal, organisation and communication skills.
14. Ability to communicate clearly with a wide variety of colleagues, visitors, partners, and external stakeholders, both verbally and in writing.
15. Ability to work with discretion, sensitivity and maintain confidentiality.
16. Ability to prioritise and manage workload within a busy environment.
To view the Full Job Description please click here:
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
17. 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
18. Pension scheme with 4.5% employer contribution, matched up to 6.5%
19. Life assurance (3× annual salary)
20. Enhanced sick pay and family-friendly pay
21. Birthday leave and the option to buy up to 5 extra days’ annual leave
22. Professional fee reimbursement for relevant qualifications
23. 24/7 online GP access and Employee Assistance Programme
24. Recognition and long service awards via our and portals
25. £500 bonus
26. Cycle to Work scheme and Credit Union membership
27. Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
28. Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team:
Closing Date:
2026-02-16