About Cambridge House, Auberge Collection
Cambridge House, part of the Auberge Collection, is a historic Mayfair townhouse located at 94 Piccadilly. Since 1756, it has been a landmark, welcoming tastemakers and world shapers. The 102‑room luxury hotel offers elegant rooms, exceptional dining, a spa, and an exclusive members club, preserving its rich heritage while providing modern luxury.
Job Title: Reservations Manager
As Reservations Manager, you will lead the reservations function with precision, warmth, and commercial insight, shaping the guest journey and ensuring every enquiry reflects the service and care that define Cambridge House.
Key Responsibilities
* Lead and inspire the reservations team, mentoring and guiding members to deliver warm, professional service and cultivate a culture of accountability.
* Oversee the end‑to‑end reservations process: respond to enquiries, manage special requests, process payments, and handle cancellations or amendments.
* Ensure reservation data—guest profiles, booking details, billing information, preferences—are accurate, current, and handled discreetly.
* Collaborate with the Director of Revenue to forecast occupancy, fine‑tune pricing strategies, and optimise distribution to maximise yield and RevPAR.
* Maintain rate integrity and consistency across all channels (OTAs, direct bookings, corporate and wholesale), monitoring systems and channel managers for accuracy.
* Generate and analyse performance reports covering reservation metrics, conversion trends, occupancy forecasts, and revenue projections; share actionable insights with senior leadership.
* Partner with Sales & Marketing to prepare for campaigns, packages, and promotions, ensuring the reservations team is briefed and aligned.
* Deliver thoughtful, personalised pre‑arrival communication to ensure service excellence.
* Liaise with Front Office, Housekeeping, F&B, and other departments to communicate reservation details and guest preferences clearly and execute seamlessly.
* Maintain and update SOPs for the reservations function, ensuring adherence to brand standards, GDPR, and internal policies.
Qualifications
* At least 3 years experience in luxury hotel reservations in a senior role.
* Strong command of property management and central reservations systems, with experience managing distribution channels.
* Solid understanding of revenue management principles and how reservations contribute to commercial performance.
* Guest‑first mindset, committed to delivering seamless, personalised service from initial enquiry onward.
* Exceptional attention to detail and accuracy in data handling, guest preferences, and booking records.
* Organised, solution‑oriented, able to manage multiple priorities with poise.
* Collaborative approach and natural ability to guide, support, and motivate team members.
Employment Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management and Manufacturing
Industry: Hospitality
Additional Information
The Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs, sharing a crafted approach to luxury and bringing the soul of the locale to life. Explore more at https://auberge.com/cambridge-house/.
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