Customer Service Coordinator?? Birchwood | Full-Time | up to £28,000 + Monthly Bonus (post successful probation period)?? Monday to Friday 8:30am - 5:00pm | No weekends�? 25 days holiday + Bank Holidays | Bupa healthcare | Free parking | Modern office
�? About the Role
We're looking for a Customer Service Coordinator to join a strong, supportive team, providing exceptional service to customers across the Northwest region. This is a fantastic opportunity for someone who is proactive, organised, and passionate about delivering a great customer experience.
You'll be the key point of contact for homeowners, managing your own portfolio of up to 150 plots once trained. You'll receive in depth comprehensive training, including access to academy-led development and clear career progression opportunities.
?? What You'll Be Doing
* Staying on top of deadlines and proactively checking in with customers at agreed touchpoints across their journey with you personally
* Managing your own workload and timelines, with regular video calls to update wider team, running daily and monthly reports
* Responding to incoming communications from homeowners in accordance with company guidelines
1. Issuing works orders to maintenance op...