Job Description
Job title: Senior Infrastructure Engineer
Location: Caerphilly with potential travel to other customer sites
Salary/Package: £45,000+ non-sales Incentive
Benefits
* 25 days holiday entitlement, rising to 28 days after 5+ years of service
* Holiday Purchase Scheme
* Company-supported CSR Volunteer Day
* 2 days for personal wellbeing
* Pension scheme with Salary Sacrifice/Exchange option (subject to eligibility)
* Electric Vehicle salary sacrifice scheme (subject to eligibility)
* Death in Service x4 basic salary
* Partially subsidised Private Medical Insurance
* SAGE Employee Benefits scheme
* Salary sacrifice charity donation scheme
* Christmas Savings Club
* Company Lottery
* Out-of-town offices with free parking
* Hybrid working arrangement Mon & Fri optional WFH days
* Company Overview
Our client is a leading ICT supplier with over 40 years of experience. Known for its financial strength and quality of services, the company has a proven track record in supplying under numerous framework agreements and winning government contracts. The company offers Managed Services and Solution Design, ensuring a wide and varied career path for its employees.
Role Description
As a Senior Infrastructure Engineer, you will be crucial in providing expert-level support, managing escalations, and leading complex technical solutions for their Managed Service customers. This role demands excellent communication and problem-solving skills, along with the ability to work both independently and collaboratively to deliver high-quality outcomes.
Key Responsibilities
o Deliver outstanding 3rd line technical support for all EUC-related incidents and service requests.
o Manage and optimise enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
o Maintain and support Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
o Deploy and manage endpoint security solutions, patching, and compliance policies.
o Provide technical leadership and mentorship to Tier 1 and Tier 2 engineers.
o Lead major incidents, problem management, and root cause analysis.
o Collaborate with project teams on EUC transformation initiatives.
o Maintain and update IT documentation and processes.
Working Hours
The role operates within a shift pattern between 0700 to 1800 daily, with occasional weekend and public holiday working. Additional hours may be required for the proper performance of duties. Participation in an on-call rota for remote out-of-hours technical support is also expected.
Essential Experience
o Proven experience as a senior engineer within an MSP environment.
o Excellent problem-solving skills and ability to manage high-pressure escalations.
o Strong communication skills for effective client and internal team interactions.
o Familiarity with the ITIL framework and structured support environments.
o Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, and Sentinel.
o Experience with virtualisation technologies (Proxmox, Microsoft Hyper-V), public cloud solutions (Azure or AWS), and network technologies (LAN/WLAN/WAN).
o Hands-on expertise in PowerShell scripting for automation and system management.
o Strong experience with desktop virtualisation technologies (Citrix, VMware Horizon, Windows 365, AVD).
o Proven experience in managing and fault-finding AV technologies (Sophos, Defender).
o Exposure to backup technologies (Veeam, Carbonite, SaaS Protect, E-Vault).
Desirable Experience
o Experience with device management solutions (SCCM, Jamf).
o ITIL v3/4 Foundation certification.
o Experience with UC Technologies (IP voice, Collaboration Database systems: Microsoft SQL Server).
o Minimum of 5 years in an MSP environment.
o Use of 3rd party patching tools (Ninja, Action1, Winget).
Competencies
o Effective communication skills
o Professional and positive interaction
o Strong work ethic and commitment to task completion
o Routine problem-solving abilities
For immediate consideration please send your CV in today