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Flannels is a leading luxury retailer known for delivering an exceptional shopping experience with a curated selection of the world’s most coveted brands. Our Supervisors, supported by their sales team, play a key role in offering bespoke styling advice and providing a premium, personalised service to our customers.
We are seeking trend-aware & fashion-conscious retail leaders to join our team at Flannels Belfast.
Job Description
Your Role:
1. Maximise turnover to exceed targets and identify opportunities for performance improvement.
2. Manage and motivate the team to meet and surpass sales targets.
3. Be a strong presence on the shop floor to drive sales personally and through the team.
4. Ensure exceptional customer service at all times.
5. Equip team members with the tools and knowledge to achieve business objectives.
6. Manage seasonal stock presentation and merchandising in line with Head Office directives.
7. Monitor current market trends, upcoming customer promotions, and local competitors.
8. Drive and deliver KPIs.
9. Create and maintain customer profiles using Flannels’ clienteling tools.
10. Develop strong relationships with customers to foster loyalty and repeat business.
11. Research and source products to meet client needs.
12. Ensure prompt response to all enquiries.
13. Perform additional duties as necessary within your role’s responsibilities.
Qualifications
Your Profile:
* Exceptional people management skills with strong leadership and motivation abilities.
* Excellent communication, planning, and organisational skills.
* Passionate about fashion, with extensive knowledge of luxury brands and designers.
* A people-person with excellent interpersonal skills.
* Target-driven with a proactive approach to sales achievement.
* Ability to thrive in a fast-paced, client-focused environment.
Personal qualities:
* High energy to drive projects to completion.
* Confident and assertive.
* Positive, enthusiastic, with a can-do attitude.
* Passionate about fashion retail.
* Professional manner.
* Trend-aware, fashion-conscious, and well-presented.
Additional Information
The Rewards:
* Base salary £30,222 per annum.
* Weekly, monthly, & quarterly bonuses.
* 20% staff discount across all Frasers Group brands.
* Participation in the Fearless1000 Incentive Scheme.
* Development courses with national qualifications.
* 50% uniform discount.
* Cycle-to-work scheme.
* Long service awards.
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