Halian Technology is seeking a highly capable Delivery Manager to lead the evolution and operation of digital support services across our Data & AI platforms. This is a strategic and delivery-focused leadership position, ideal for someone who thrives in fast-paced, high-availability environments and is passionate about delivering customer-centric digital experiences through operational excellence. As the Delivery Manager, you will define and manage support strategies and operational models for a suite of data-driven digital platforms, including web, mobile, APIs, and customer intelligence services. You’ll ensure robust support using both internal and third-party resources, embed automation and observability, and help modernise support functions as we scale our digital and AI capabilities across the business. Key Responsibilities Own and deliver the Data & AI delivery roadmap, ensuring real, measurable business outcomes Lead the end-to-end delivery of AI and data initiatives, from initial scoping through to execution and optimisation Drive project and Continual Improvement (CI) outcomes aligned with strategic business goals Proactively identify, manage and communicate risks, dependencies, and delivery timelines Ensure alignment and integration with cross-functional teams including Infrastructure, EPOS, Engineering, and Support Services Manage third-party vendors and delivery partners to ensure value and quality Embed best practices in delivery governance, stakeholder management and agile execution Continuously refine backlog items (epics, features) in collaboration with product, architecture, and engineering teams Track delivery metrics including budget burn-down, velocity, scope changes, and resource utilisation Keep pace with evolving trends in data engineering, AI, and data science, and assess applicability to the hospitality industry Key Requirements: Strong background in delivery management of modern digital and data platforms Experience leading complex Data & AI initiatives with proven business value Excellent knowledge of Agile, Waterfall, and hybrid delivery methodologies Skilled in managing cross-functional, matrixed teams (including third-party and remote) Strong stakeholder management, communication and influencing skills Highly analytical with the ability to solve problems and make progress amid ambiguity Relevant Project Management certification (e.g. Prince2, Agile) Experience in hospitality or retail sectors is a plus If you're passionate about making a measurable impact in a high-profile hospitality brand, apply now!