The Golden Jubilee Conference Hotel is a 4-star Hotel and Conference Centre comprising 170 bedrooms and 15 conference spaces. It is Scotland’s leading residential conference venue, an accredited Venue of Excellence, and a member of the International Association of Conference Centres.
We are looking for a friendly and professional Groups Coordinator to join our team. You will work closely with the events and reception teams in all aspects of group and corporate enquiries and reservations. As the first point of contact for our group and corporate enquiries, you’ll provide a warm and efficient first impression of the Golden Jubilee Conference Hotel. You’ll advise clients on availability, rates, hotel facilities, and services, and oversee all enquiries throughout the booking process.
Daily tasks will include:
1. Responding to enquiries by email, phone, and online portals
2. Checking rates and availability
3. Providing quotes and issuing contracts
4. Inputting and maintaining blocks, rooming lists, requests, and packages
5. Processing payments and completing banking
6. Upselling additional services
7. Communicating group and corporate business to the wider team
8. Checking and processing commissions for payment
9. Communicating with clients and suppliers, including show rounds
The role requires flexibility, good organizational and communication skills, and excellent problem-solving skills. Proven experience working in a busy environment with changing priorities is essential.
This position involves working 4 days out of 7, mainly during office hours, with flexibility for evenings and weekends. Alternative shift patterns can be discussed during the interview. This is a fixed-term post for 12 months.
Please note that the JD and banding are subject to Job Evaluation.
Certificate of Sponsorship
In line with UK Immigration Rules, this role does not qualify for a Certificate of Sponsorship to support a Skilled Worker Visa or a Health & Care Worker Visa. Overseas applicants should review alternative immigration options before applying. More information can be found at www.gov.uk/browse/visas-immigration.
We consider flexible working options for this role. The vacancy may close early if a high volume of applications is received, so early application is encouraged.
As a disability confident leader, we are committed to inclusive and accessible recruitment processes. If you need support during any stage, please refer to the job pack for more information.
We encourage applications from all community sections and promote a diverse workforce. Contact details for the Recruitment Service are provided within the Job Pack.
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