The Golden Jubilee Conference Hotel is a 4-star Hotel and Conference Centre comprising 170 bedrooms and 15 conference spaces. It is Scotland's leading residential conference venue, an accredited Venue of Excellence and a member of the International Association of Conference Centres.
We are looking for a friendly and professional Reservations and Groups Coordinator to join our team. You will work closely with the events and reception teams in all aspects of group and corporate enquiries and reservations.
As the first point of contact for our group and corporate enquiries you'll provide a warm and efficient first impression of the Golden Jubilee Conference Hotel. You'll advise clients on availability, rates and on hotel facilities and services and oversee all reservation enquiries throughout the booking process.
Daily tasks will include;
Responding to reservation enquiries by email, phone, online portals
Checking rates and availability
Providing quotes and issuing contracts
Inputting and maintaining blocks, rooming lists, requests and packages
Processing internal reservations
Processing payments and completing banking
Upselling additional services
Communicating group and corporate business to the wider team
Checking and processing commissions for payment
Communicating with clients and suppliers, including show rounds.
The role requires the ability to be flexible, have good organisational and communication skills and have excellent problem solving skills.
A proven track record of working in a busy environment where changes and competing priorities are a daily challenge is essential.
This post will involve working 5 days from 7 and while mainly office hours Monday to Friday, flexibility to evenings and weekends will be required. We are open to discuss alternative shift patterns at interview.
NHS Golden Jubilee is open to considering flexible working options for this role.
This vacancy may close early if a high volume of applications is received so please apply early to avoid disappointment.
As a disability confident leader we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you have a disability or long-term health condition covered by the Equality Act 2010 and need support for any stage of the recruitment process please refer to the job pack for more information.
NHS Golden Jubilee encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
Details on how to contact the Recruitment Service can be found within the Job Pack.
Certificate of Sponsorship
In line with the current UK Immigration Rules, this post does not meet the eligibility criteria for a Certificate of Sponsorship to support a Skilled Worker Visa or a Health & Care Worker Visa. Overseas nationals should review alternative immigration options before applying for this role. Further information: Visas and immigration - GOV.UK