Job Details
Job Type: Permanent
Region: Yorkshire
Location: Wakefield
Salary Description: Competitive
Posted: 13/05/2025
Recruiter: Phoenix Medical Supplies
Job Ref: kal-PHOENIXHealthcareDistributionLimited-44087-674
Job Views: 1
Customer Service Advisor(s)
The PHOENIX Group is seeking Customer Service Advisors passionate about delivering excellent customer experiences. Based at their contact centre in Runcorn, your main responsibility will be to provide outstanding customer service, liaising with healthcare professionals.
Your role includes handling incoming calls, processing customer orders, resolving queries, informing customers about our services and products, and making proactive service calls.
Candidates should have experience in a contact centre or busy customer service environment, with strong telephone and written communication skills. Ability to work well in a team and proficient keyboard skills are essential. A customer service NVQ or experience in the pharmaceutical industry is desirable but not mandatory.
We offer comprehensive training, coaching, and ongoing development opportunities.
Working Hours
This is a full-time position with shifts between 8:30 am and 6:00 pm, including occasional Saturday mornings from 9 am to 1 pm.
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