Responsibilities
:
* Ensure the continuous functionality of all navigation systems to enable the port to operate safely.
* Diagnose and resolve faults, including complex technical issues, across the full range of systems in a professional and timely manner.
* Escalate issues promptly to appropriate colleagues, management team or suppliers as necessary.
* Ensure actions taken are logged, root causes are investigated and understood, and future requirements are captured. Ensure information is shared appropriately and customers or stakeholders are kept updated.
* Install, monitor, maintain and administer navigation systems, infrastructure and software.
* Contribute to the development and creation of maintenance and replacement plans for our systems and associated infrastructure.
* Research and specify replacement equipment and assist with the procurement and assessment of new equipment, services and / or systems.
* Project manage replacement projects or provide a significant contribution as a key member of a project team.
* Create, update and maintain technical documentation, change control, approval and asset records.
* Act as team leader to colleagues and supervise contractors during on-site works ensuring work is completed in compliance with HSE regulations and company requirements.
* Support compliance with GDPR and cyber security principles and work to achieve cyber compliance with the NIS directive.
* Undertake training and development to maintain specialism in systems and act as a specialist in multiple areas of the navigation systems' infrastructure estate.
* Contribute to the development and progression of colleagues within the whole team.
* Work in accordance with agreed service levels, department processes, policies and procedures.
Essential criteria:
* Technically proficient with in depth knowledge and thorough understanding of server-infrastructure (Hyper-V) and networking infrastructure (Aruba, Fortigate, CISCO).
* Demonstrate required skills and experience to be able to understand specialist systems.
* Ability to work at height to a routine level and achieve the relevant certifications required to perform the role.
* Pass and maintain certification for Sea Survival, Fire Awareness, Manual Handling, First Aid and Confined Spaces as well as other role-specific requirements.
* Pass medical evaluation and maintain fitness levels to be able to fulfill the job role and to do so safely.
* Achieve and maintain security clearance as required by the organisation and third-party sites (BPSS and CTC required).
* Logical and methodical diagnostic approach to faults and problems.
* Dynamic and self-motivated with excellent problem-solving capabilities and time management skills.
* Committed to self-development and continuing professional development to maintain, refresh and update relevant skills.
* Critical thinker with the ability to challenge appropriately and contribute to continual improvement.
* Safety conscious and willing to develop and contribute to H&S practices within the team.
* Assertive and able to effectively challenge and supervise colleagues and contractors.
* Able to develop effective working relationships and promote and encourage team working and efficient use of time and resources.
* Able to influence and negotiate at an individual, team and team to team level, with excellent customer-service skills.
* Able to demonstrate a high degree of flexibility including out of hours working and forming part of an on-call rota for evenings, weekends and Bank Holidays.