Join Our Team as a Patrol Team Manager!
Are you ready to elevate your leadership career and make a real impact with the UK's most trusted breakdown service? We’re on the lookout for a dynamic Patrol Team Manager to join our Roadside Operations team. In this high-impact role, you’ll lead from the front, coaching, motivating, and developing a team of up to 50 patrols to deliver industry-leading service to our members.
Your Responsibilities
* Lead, coach, and develop a high-performing team of Patrols to exceed customer expectations and achieve operational targets.
* Own service delivery and efficiency in your region, ensuring optimal utilization of your mobile workforce.
* Collaborate with key departments including CSC, Technical, HR, Customer Care, and Training to align service standards and operational goals.
* Ensure compliance with legal standards, safe working practices, and effective asset management in line with company policy.
* Drive team engagement through regular feedback, recognition, and coaching sessions.
* Manage performance through SMART objectives, ensuring both service KPIs and revenue targets are achieved.
What You’ll Need
* Proven experience managing and developing field-based teams in a performance-driven environment.
* Strong leadership and coaching skills with a track record of delivering against KPIs.
* Excellent interpersonal, communication, and influencing skills across all levels.
* Commercial awareness and a strong understanding of service-led operations.
* Sound knowledge of compliance, health and safety standards, and the breakdown recovery sector.
Desirable Qualifications
* NVQ Level 4 or equivalent in management (or willingness to work towards this).
* Frontline management experience.
* FSA compliance knowledge.
What You’ll Get with the RAC
* 40-hour work week for a balanced lifestyle.
* Family leave support including paid time off, flexibility, and resources to help balance work and family commitments.
* Join our Group Personal Pension scheme where we match/contribute up to 6.5% on qualifying earnings.
* Life Assurance cover of 2x basic salary (4x for pension scheme members), with options to flex up to 10x cover.
* 24/7 confidential personal support service for you and your family members aged 16+.
* Car salary sacrifice scheme after 12 months, offering significant tax savings, including electric vehicle options.
* Free RAC Ultimate Complete Breakdown Service from day one.
* Access to Orange Savings, our online discounts portal with thousands of savings on retailers, supermarkets, holidays, tech, and more.
About Us
The RAC has been rescuing the nation's drivers since 1897. As one of the country’s most well-known and trusted brands, we are committed to developing a culture that reflects the diverse communities we serve. We believe in an open, accessible, collaborative, and inclusive environment and welcome applicants from all backgrounds and experiences.