Overview
Hilton Southampton, England, United Kingdom
Conference and Banqueting Manager
2 days ago Be among the first 25 applicants
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025. Shift pattern: Monday – Friday, varying between 8am – 6pm and weekends when required.
Responsibilities
* Oversee and manage all Conference and Banqueting operations
* Maintain exceptional levels of customer service
* Ensure compliance with brand standards
* Evaluate guest satisfaction levels with a focus on continuous improvement
* Be aware of trends and propose ideas to build the range and quality of Conference and Banquet
* Optimise sales and contain costs, identifying any areas for action
* Set achievable budgets and other short- and long-term functional goals
* Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
* Ensure communication meetings are conducted and post-meeting minutes generated
* Manage staff performance issues in compliance with company policies and procedures
* Recruit, manage, train and develop the Front Office team
What are we looking for?
* Strong knowledge of hotel/leisure/service sector
* Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
* Exceptional communication skills
* Exceptional leadership skills to create a winning team
Preferred qualifications
* Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar
* Degree or diploma in Hotel Management or equivalent
* Passion for delivering exceptional levels of guest service
Benefits and terms
* Annual salary ranging from £32,584 up to £35,000
* Free and healthy meals when on duty
* Grow your Career
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Free Parking
* Subsidised Taxi Scheme
* Guest Experience Day after successfully passing probation
Job details
* Brand: Hilton Hotels & Resorts
* Job function: Management
* Industry: Hospitality
* Employment type: Full-time
* Location: Hilton Southampton – Utilita Bowl
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