Customer Service Agent
Reference: MAY20258356
Expiry date: 13:35, Mon, 12th May 2025
Location: Stirling
Benefits: A superb range of exclusive, employee-only benefits and discounts.
Duration: 12 months
Fixed Term Contract - 12 months
Salary: £27,745.29 pa + bonus (up to £1,307 pa OTE)
Weekly Hours: 42.5 hours / week
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.
As a Customer Service Agent, you will manage customer, colleague, and manager needs to ensure our vehicles are where they need to be, when they need to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire
Our branches are busy, fast-paced environments. You’ll be the first point of contact for customers, confidently delivering excellent service with a smile. You’ll excel at managing multiple tasks such as sourcing vehicles, resolving rental queries, administering customer accounts, and overseeing daily vehicle movements.
No previous industry or vehicle rental administration experience is required; our proven induction training will prepare you. You’ll need excellent customer service skills, administration abilities, a calm, ‘can-do’ attitude, and a Full UK or EU Driving Licence.
Benefits include:
* A great basic salary and a quarterly bonus scheme (up to £1,307 pa OTE)
* Starting with 24 days, increasing to 26 days with service, plus options to buy or sell up to 5 extra days annually, plus public holidays and an extra day off for your birthday
* Free life assurance (2x salary)
* Well-being services including 24/7 GP, mental health support, physiotherapy, and health plans
* Exclusive colleague-only vehicle-leasing schemes
* Pension and save-as-you-earn schemes
* Access to our Benefits App with retailer discounts and cashback deals
* The Wagestream App for control over your pay, savings, and financial coaching
With over 60 branches nationwide, Northgate Vehicle Hire is a leading provider of light commercial vehicle rentals, part of ZIGUP, supporting customers across the UK, Ireland, and Spain. Join us and unlock your potential in a dynamic, supportive environment.
We are agile. We are experts. We are imaginative. We are reliable.
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