Join to apply for the Field Service Engineer - West Lancashire role at Virgin Media O2
Summary
* Location: Preston, Wigan
* Job Family: Technicians & Engineers
* Job Type: Full Time
* Posted Date: 25-Apr-2025
* Salary: £29,000 - £36,200 per year
For this position, you must live in one of the following postcodes: WN1, WN2, WN3, WN4, WN5, WN6, WN7, WN8, PR1, PR2, PR4, PR5, PR6, PR7, PR25, PR27, FY1, FY2, FY3, FY4, FY5, FY6, FY7, FY8.
Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.
We’re looking for motivated and customer-focused individuals. No prior experience is required; we will train you and provide a mentor to support your success! After training, enjoy a better work-life balance with our 4-day workweek, consisting of 37.5 hours (Monday – Saturday) with a mix of 7.5 and 10-hour shifts.
Responsibilities include:
1. Be the expert in installations, fault fixing, and customer service
2. Diagnose errors and technical problems, determine solutions
3. Document processes and follow company protocols
4. Collaborate with the technical team and share information
About Virgin Media O2
The UK’s fastest broadband network, the nation’s preferred mobile brand, and one of the UK's largest companies. We value diversity, high performance, and innovation, committed to offering better choices and value to our customers.
Equality and Inclusion
We are an equal opportunities employer, dedicated to removing bias and barriers, supporting authenticity and inclusion throughout your application journey.
Must Have:
* A UK Manual driving license
Preferred Qualities:
* Comfort working at heights and outdoors in all weather conditions
* Enjoy problem-solving and finding solutions for customers
* Ability to build strong customer relationships
* Organized, customer-focused, motivated to help others
Benefits include:
* Salary of £29,000 + £2,500+ OTE + company van
* 25 days annual leave, including your birthday
* Up to 10% pension contributions
* Option to buy/sell leave days
* Wellbeing benefits including BUPA medical coverage, critical illness insurance
* Life insurance, healthcare plans
* Support for family needs, maternity/paternity policies, carers leave
Next Steps
Complete an online video assessment, followed by an interview with a manager. Let us know about any support needed during the process. We appreciate your interest in joining Virgin Media O2.
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Telecommunications
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