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Change and transformation project manager

Milton Keynes
Diana Duggan UK Limited
Transformation project manager
Posted: 7h ago
Offer description

Job Description

Our client, a leading Telecoms firm, is looking for experienced Change Project Managers to join them on a Customer Service Transformation programme.

As a Project Manager, your role will be to implement and manage change across a range of functions - ensuring projects are delivered on time, within scope and budget, and aligned with business goals.

You’ll bring proven experience of running customer-focused change and transformation initiatives within the telecoms industry, as well as process reengineering expertise.

Key details:

* Location: Hybrid - 2-3 days per week in Milton Keynes
* Rate: £550 per day (inside IR35)
* Contract type: Employment (Umbrella Company)
* Duration: 6 months, with scope to extend

Key Responsibilities:

* Manage a strategy focused on rethinking and redesigning core business processes to drive improvements in performance, quality and service
* Lead end-to-end project delivery from planning through to execution
* Ensure key milestones and deadlines are met
* Identify and manage project risks, ensuring timely mitigation
* Work with stakeholders and SMEs to define project scope and objectives, ensuring technical feasibility
* Oversee documentation across the full lifecycle of project creation, development, and implementation
* Track progress to ensure projects run on time and within budget
* Implement change across departments to improve processes and frameworks
* Monitor delivery of expected outcomes and benefits
* Ensure alignment with overall business goals
* Create reports and updates for senior managers and key stakeholders
* Collaborate with subject matter experts to ensure briefs are delivered effectively
* Maintain comprehensive project documentation in collaboration with the portfolio PMO
* Develop clear and structured project plans to share with stakeholders

Essential Experience:

* Demonstrable project management experience in change and transformation, ideally in telecoms
* Strong track record of managing projects end-to-end, including planning, delivery, and benefits realisation
* Expertise in process reengineering and delivering improvements across business operations
* PRINCE2 qualification (or equivalent)
* Skilled in managing deadlines, priorities and budgets in complex environments
* Understanding of Agile methodologies (useful but not essential)

To apply:

Send your CV to Diana Duggan Associates without delay.

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