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Job overview
To provide and embed a supportive, motivational and compassionate leadership culture across the EOC This role is a key leadership role in supporting EEAST in continuing our journey and consistently deliver our vision and values.
This role will be required to work within the Control Room / CAS, and will be will be based at Bedford EOC.
This role attracts Section 2 unsocial and the EOC Clinical Workforce Managers will be required to work occasional weekends and evenings. No night working is required.
Applicants must be able to work predominantly on-site at Bedford EOC to provide visible leadership and support in real time to our people.
Main duties of the job
Accountable to the EOC Senior Managers Clinical Services and responsible for management of a defined group of staff within their portfolio of responsibility. This will include some line management functions of EOC based teams which may include clinical staff and non-clinical EOC staff.
The EOC Clinical Workforce Manager (CWM) is responsible for ensuring their teams maintain compliance with all relevant key quality and workforce requirements. The role will be accountable for a range of key performance indicators for groups of multi-disciplinary teams.
The CWM will work autonomously providing working cover which will ensure continuity of management and providing high quality visible leadership. This will the EOC Clinical Workforce Manager to receive the appropriate tactical commander education.
The CWM will operate flexibly across the defined area of responsibility and they will provide support, guidance and advice to all staff based at, or visiting, the EOCs. The role will provide the named leadership point of contact (within area of responsibility) for all staff related issues and be an interface with local stakeholders and external agencies as required.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
1. Management Qualification or postgraduate degree level or equivalent level of relevant exposure and experience acquired within a similar environment
2. A First Line Manager’s qualification equivalent to ILM level 4 or above.
3. A full UK Manual Driving Licence with no more than 6 penalty points.
Desirable criteria
4. A Bachelor’s Degree (or equivalent) in Nursing or Paramedic Science (IHCD)
5. Evidence of Continuous Professional Development.
Skills and Knowledge
Essential criteria
6. Ability to lead, motivate, coach and manage teams successfully.
7. Ability to manage time and to work to deadlines
8. Prioritising conflicting demands and often unpredictable work patterns.
9. Competent in the use of MS Office package.
10. Effective and sensitive communications skills.
11. Ability to analyse and interpret complex data to monitor and improve performance
12. Excellent communication skills.
Desirable criteria
13. Making and owning autonomous decisions in fast paced highly pressurised environments to exacting deadlines.
Experience
Essential criteria
14. Experience of managing teams successfully
15. Experience of managing and resolving complex and sensitive staff issues with the utmost discretion
16. Experience of managing and influencing people.
Desirable criteria
17. Experience of working in a management role within a Health Care setting delivering a call centre service.
18. Project management experience in a call centre environment or equivalent experience.
Personal Attributes
Essential criteria
19. Calm, assertive and personable
20. Ability to remain organised, efficient and calm under pressure
21. Excellent interpersonal skills, with the ability to get things done in co-operation with others, and as part of a support team
22. Comfortable working with competing demands and working under pressure.
23. Proactive, self-motivated and enthusiastic.
24. Flexible and adaptable work approach.
25. Able to travel as required (dependent on location of the role).
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Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.