Job Description
To support our Customer Care team we are searching for a Customer Care Consultant Italian to be based in our London office.
What You Will Do
1. Act as a brand ambassador for the LuxExperience group ensuring an outstanding service and shopping experience to build lasting relationships with our customers
2. Assist German and Italian speaking customers with their enquiries via phone, email and web messaging, always adhering to service levels
3. Provide personalised, accurate responses to proactively anticipate and prevent future barriers for a seamless customer experience
4. Adherence to processes and guidelines for consistent and efficient customer resolution, using order management systems and customer care tools to obtain information
5. Maintain customer relationships, complete follow up as required to offer Customer Care support post-order
6. Customer centric approach required; highlight negative customer impacts
7. Convert product enquiries to orders whilst introducing additional product options for an enhanced customer experience
8. Collaborate professionally with internal colleagues and departments
9. Attend training sessions to expand your Customer Care knowledge, always representing Customer Care and LuxExperience with the utmost professionalism
10. Escalate potential complaints to your manager for support and efficient reso...