RESPONSIBILITIES:
Showroom Excellence & Operations
* Maintain a polished, inspiring showroom that reflects the prestige of the SDG brands.
* Ensure every visitor connects with the DNA and story of each brand.
* Oversee stock, orders, and sampling to guarantee smooth service and client satisfaction.
* Support both London showrooms, bringing consistency and flexibility across locations.
Client Experience & Creative Service
* Deliver a standout welcome and hospitality that makes every client feel valued.
* Provide expert guidance, using collection books, brochures, and materials to match client needs.
* Create visual assets that help clients envision schemes and confidently confirm orders.
* Proactively source products and follow up with tailored proposals, costs, and lead times.
* Balance multiple demands under pressure while safeguarding an exceptional customer journey.
Sales & Client Growth
* Identify opportunities to upsell, cross-sell, and close sales across a wide client base.
* Strengthen long-term relationships with existing clients while actively growing new business.
* Keep CRM records accurate and insightful, supporting engagement and future sales.
* Promote SDG's omnichannel platforms to expand reach and client access.
* Stay driven by results, targets, and commercial impact.
Collaboration, Strategy & Events
* Contribute ideas and insights in team meetings, highlighting trends, competitors, and opportunities.
* Support the planning and delivery of showroom events that showcase collections and inspire clients.
* Assist with daily scheduling and operations to keep the team running smoothly.
* Track and share KPIs to measure success and identify areas for growth.
Personal Effectiveness & Contribution
* Deliver objectives on time with accountability and initiative.
* Prioritise effectively under pressure, maintaining both efficiency and accuracy.
* Bring positivity, creativity, and solutions-focused energy to the team.
MEASURES OF SUCCESS
* Customer satisfaction- Monthly showroom and sampling statistics.
* Effective and appropriate understanding and representation of ALL brands achieved.
* New customers and project lead generation, providing Return on Customer Visit.
* Detailed objectives achieved.
* Timely reporting as requested.
* TEAMWORK – one team
CONNECTING WITH OTHERS
Effectively collaborate across the business to develop strong relationships with internal and external stakeholders. E.g
Internal
* Marketing Team
* Leadership Team
* Commercial Teams
* Customer Services
* International Divisions
QUALIFICATIONS
* Educated to GCSE A-C level as a minimum.
* Candidates with Interior Design training are preferred.
* Formal sales training would be a strong advantage but not essential.
EXPERIENCE & SKILLS
* A passion for our brands and products coupled with excellent interpersonal communication and presentation skills are essential.
* Excellent and communication skills, with sound administration.
* Strong verbal and written communication skills with confidence in dealing with clients at all levels.
* Highly self-motivated individual, good at negotiating.
* Demonstrable ability to present, influence and communicate effectively at all levels of the business.
* Self-driven, results orientated and a positive outlook.
* Strong analytical and numerical skills. Comprehensive computer skills including Microsoft Office, Outlook, Word, Excel and PowerPoint.
* Organised, methodical and proactive.
BEHAVIOURS- Energy, Professional, Proactive, Dynamic, Organised, Initiative, Creative, Confident, Flexible