Location: Essex. Hybrid – (3 days per week in office)
PURPOSE OF ROLE
To provide dedicated, administrative-focused account handling support within a specialist insurance intermediary focused on the construction sector. You will manage a portfolio of construction clients, ensuring excellent service delivery, policy administration, renewals, and mid-term adjustments while building strong client relationships in a hybrid working environment.
RESPONSIBILITIES
* Act as the point of contact for a portfolio of construction clients, handling day-to-day enquiries, policy administration, and renewals.
* Process new business, mid-term adjustments, cancellations, and endorsements efficiently.
* Maintain accurate client records and documentation using the Acturis system.
* Liaise with insurers, clients, and internal teams to resolve queries and place appropriate cover.
* Support risk management advice and ensure compliance with regulatory requirements.
* Contribute to client retention through proactive service and relationship management.
* Assist with claims notifications and coordination where required.
DAY-TO-DAY
* Reviewing and updating client policies on Acturis.
* Responding to client emails and calls regarding coverage, premiums, or alterations.
* Preparing renewal submissions and negotiating terms with insurers.
* Handling administrative tasks such as document preparation, data entry, and filing.
* Monitoring portfolio for upcoming renewals and potential cross-selling opportunities within construction-related classes.
EXPERIENCE
* Proven experience as an Account Handler or similar role in insurance, preferably within commercial or construction insurance experience.
* Strong client management background with a focus on administrative processing and service delivery.
* Knowledge of the construction/commercial sector and associated risks (essential).
* Experience using the Acturis insurance broking system (highly desirable).
* Familiarity with construction-related classes of business, including but not limited to: Contractors All Risks (CAR), public liability, employers’ liability, professional indemnity, property owners, JCT contract works, demolition, and general building risks.
SKILLS
* Excellent organisational and administrative skills with high attention to detail.
* Strong communication and interpersonal abilities for client-facing interactions.
* Proficient in Microsoft Office and insurance systems (Acturis experience preferred).
* Ability to prioritise workload in a busy environment.
* Proactive, customer-focused mindset with problem-solving capabilities.
* Knowledge of FCA regulatory standards and insurance principles.
If you have the relevant experience or know someone that does, please contact Glenn Youens on 07715931523 or email admin@lawesgroup.co.uk
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