System Coordination Centre (SCC) Manager
Closing date: 04 June 2026
As part of the clustered operating model across Coventry and Warwickshire ICB and Herefordshire and Worcestershire ICB, we are establishing a System Coordination Centre (SCC). The SCC will provide seven‑day system coordination, operational oversight and situational awareness across acute, community, mental health, primary care and social care services.
Key Responsibilities
* Establish and lead the SCC coordination function supporting the cluster on‑call model.
* Enable safe and consistent seven‑day system oversight.
* Coordinate responses to operational pressures and system escalations across the cluster.
* Provide accurate, proactive, high‑quality administrative support to the SCC team.
* Develop and maintain activity dashboards, risk registers and operational reports.
* Support winter/surge planning and review of services to ensure fitness for population needs.
* Engage stakeholders, share best practice and promote system resilience.
* Lead project management activities, including planning, risk management and stakeholder engagement.
* Manage the SCC staff team, including recruitment, appraisal and development.
* Maintain knowledge of national policies, SLAs and emerging guidance.
* Support the development of strategic proposals and operational plans.
* Prepare briefing documents, reports and presentations for senior and executive audiences.
* Ensure compliance with Standing Orders, financial instructions and budget management.
Working Arrangements
This role requires a minimum of three days per week on site, potentially four, with some cross‑site working. Arrangement will be agreed in line with service, operational and team requirements. Office‑based working follows the hybrid working policies of each ICB.
Experience, Knowledge and Skills
* Senior level experience in a specialist area of health care operations.
* Significant experience delivering performance management information and analysis.
* Proven ability to train, support and develop staff in multiple information systems.
* Experience working with national frameworks for NHS continuing healthcare and funded nursing care.
* Ability to interpret national policy, conduct best‑practice research and advise on policy implementation.
* Strong understanding of current national policies, priorities and local data reporting requirements.
* Expertise in project and programme management techniques, including Lean and other service improvement methodologies.
* Excellent stakeholder engagement and communication skills, capable of presenting complex information to senior audiences.
* Proficient in relational databases, SQL Server and SSRS (SQL reporting studio).
Employer
NHS Coventry & Warwickshire Integrated Care Board
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