Annual salary: up to £29,856.80
Resident Welfare Officer
Location: Blackpool / Burnley – Field based
Salary up to £29,856.80 per annum plus £3,500 car allowance
Contract: Full time, 6 month FTC, 40 hours per week, Monday to Friday, 8.30am – 5pm. Expected to be on patch by 8.30am
Exception to take part in the OOH rota. 1 in 7 weeks covering Monday to Monday
About the Role
Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front‑line role combining administrative, practical, and pastoral responsibilities. You will provide support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands‑on support and efficient case management, with a strong focus on safeguarding and service delivery.
Responsibilities
* Manage your own diary and property portfolio
* Carry out property inspections
* Raise work orders for repairs (including void properties) and follow up on completed work
* Balance administrative responsibilities with direct support work
* Maintain regular contact with service users through face‑to‑face visits and telephone calls
* Encourage engagement with appointments and support services
* Support service users with health, finances, repairs, and the move‑on process
* Assist with appointments and referrals, including providing fallback support where necessary
* Help service users find and secure appropriate accommodation
* Arrange food parcels and ensure access to essential resources
* Assess individual and family needs and identify appropriate support packages to maintain independence
* Contribute to a front‑line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories
* Incident reporting where welfare concerns occur and identify any safeguarding issues
* Clean void properties to turn around
Role Criteria
* Demonstrable experience in a similar role within housing, support, or welfare services
* Strong communication skills with both clients and colleagues
* Ability to manage conflict and challenging situations effectively
* Proficiency in Microsoft Office and general IT competence
* Ability to work independently and use your own initiative
* Good understanding of local support services and housing pathways
* Strong focus on safeguarding
* Strong time management and ability to balance competing prioritiesA full UK Driving Licence (essential for travel between properties and appointments)
* Naturally supportive, trustworthy, empathetic, and patient approach
* Resilience, teamwork
* Strong organisational skills and attention to detail
* Flexible to travel and support Scunthorpe area
Benefits we can offer you
* 25 days annual leave plus bank holidays
* Volunteering leave to undertake paid volunteering in the community
* Staff perks with Mears Rewards including discounts on weekly groceries, holidays, eye‑test vouchers, share‑save scheme, and more
* Family friendly policies
Background checks may be required, including a Background, Identity, Security clearance & BPSS check, and proof of identity, address, references, passport, and residence in the UK for the last five years.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and have achieved the Gold Award in the Defence Employer Recognition Scheme.
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