[UK]
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us?
* £27,976.00 Annual Salary
* Fully Work from Home Role
* Ideal for maintaining a work life balance while still being part of a team
* Details
* Start date: 10th Aug 2026 - ongoing
* Location: Work from Home
* Shifts: Full time - 40hrs per week - working between 07:00 and 23:00. Part time Available – details provided below. If you are interested in this shift pattern, please let us know.
* Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history
Part-Time Hours Available
We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am – 5:30pm.
Part-Time Working Pattern (20 hours per week):
* Monday: 09:30 – 13:45
* Tuesday: 09:30 – 13:45
* Wednesday: Off
* Thursday: 09:30 – 13:45
* Friday: 09:30 – 13:45
* Saturday: Off
* Sunday: 09:30 – 13:45
*Please note that after successful completion of an assessment an interview via teams will take place*
Firstly, what you get from us!
* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
* Critical Illness – up to £10,000
* Cycle to Work Scheme
* Eyecare support voucher
* Holiday Purchase Scheme
* Length of Service Awards
* Workplace Pension
* Monthly Inspire Awards – For the best of the best
* Refer-A-Friend earns up to £1,200 for you
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Progress – Here to support TP journey
Now about the Job!
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience
What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include:
Supporting the bank’s way of working to help as many customers as possible Maintaining rela