*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions
(Not eligible for internal applicants)
This position is 100% onsite in Weymouth.
Required Schedule: Monday – Friday 8:30am – 5pm
Position Summary/ Department Summary:
Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.
Key Responsibilities:
* Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues
* Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal
* Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers
* Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience
* Prepares for and attends shift handoffs and team huddles
* Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed
* Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments
* Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications
* Collects co-payments, reconciles deposits, and provides accurate records in hospital systems
* Transcribes treatment and billing data; communicates with other departments for clinical and administrative services
* Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required
* Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations
* Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records
* Processes prescription refills, letters, and external requests
* Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently
* Participates in process improvement initiatives and supports internal changes to systems and procedures
Minimum Qualifications
Education:
* High School Diploma/ GED
Experience:
* No healthcare experience required - Basic customer service and computer skills.
* Makes use of customer service knowledge to assist patients and families in resolving problems.
* Conveys a positive demeanor when interacting with patients, families, and coworkers.
* Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
* Ability to work with diverse internal and external constituencies.
* Demonstrates the ability to pay attention to detail and accuracy.
BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.
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