In this important role as Contact Centre Manager, you will lead a dedicated customer service team in the online retail industry, ensuring customer queries are handled efficiently and effectively.
Client Details
Our client is a prominent player in their industry. They are a mid-sized company that takes pride in providing top quality service to their customers, ensuring their experiences are nothing short of exceptional.
Description
* Manage a large customer service team, ensuring high levels of customer satisfaction.
* Develop and implement customer service policies and procedures.
* Handle complex customer complaints and queries.
* Monitor and report on team performance.
* Train and mentor new team members.
* Work closely with other departments to improve overall customer experience.
* Ensure compliance with industry regulations and company policies.
* Strive for continuous improvement in service delivery.
Profile
A successful 'Contact Centre Manager' should have:
* Proven experience in a management role within a contact centre.
* Strong leadership and team management skills.
* Excellent communication skills, both verbal and written.
* A customer-focused approach.
* Problem-solving skills and the ability to handle complex customer complaints.
Job Offer
1. A...