Client Onboarding Executive, Central Support, Guildford and Wimbledon
East Horsley, Wimbledon
GBP 28,000 - 40,000
Client Onboarding Executive, Central Services, Guildford and Wimbledon
TWM Solicitors is searching for a Client Onboarding Executive to be responsible for assisting the Senior Onboarding Executive with the management of the client onboarding process.
TWM Solicitors is one of the largest legal practices in Surrey, and a leading law firm in the Southeast, with a strong history and heritage. Our specialist teams undertake the full spectrum of legal work, providing quality, practical and cost-effective solutions to individuals, businesses and other organisations. Central to our approach is a commitment to delivering the highest level of client service, working collaboratively across teams and delivering a progressive and modern approach to problem solving. The firm has been independently recognised for excellence by The Legal 500 and Chambers and Partners.
With an emphasis on creating an inclusive and supportive workplace and excellent work life enrichment, TWM genuinely cares about its people, their learning and development and career progression.
Purpose of the department
Our focus is on providing outstanding client service, through expert, clear advice and assistance delivered in a professional and engaged way that leads to high levels of client satisfaction. We work together at all levels of our team to create a supportive and pro-active environment to achieve this.
Role overview
You will be responsible for assisting the Senior Onboarding Executive with the management of the client onboarding process, with a particular focus on client due diligence (CDD) and anti-money laundering (AML) procedures. This role requires a keen eye for detail, a deep understanding of regulatory requirements, and the ability to build strong client relationships while ensuring adherence to compliance standards.
How you will make an impact
Key tasks, duties and quality standards:
* Perform in-depth CDD and AML checks on new and existing clients to assess their risk profiles.
* Ensure that client documentation and information are accurate and up to date.
* Investigate and analyse client backgrounds, business activities, and ownership structures.
* Identify and escalate any high-risk or suspicious client profiles to the AML compliance team.
* Implement and enforce AML policies, procedures, and controls in accordance with UK regulations.
* Work directly with the team to create clearer and more robust onboarding processes.
* Monitor and report any unusual transactions or activities to the AML team that may indicate potential money laundering or fraud.
* Keep up-to-date with evolving AML regulations and implement necessary changes in the client onboarding process.
* Build and maintain strong relationships with clients, ensuring a positive onboarding experience.
* Communicate CDD and AML requirements to clients and guide them through the process.
* Address client inquiries and concerns related to CDD and AML.
* Maintain accurate records of all CDD and AML activities, ensuring they are easily accessible for audits and reporting.
* Prepare reports on CDD and AML compliance for senior management and the AML team as required.
* Work closely with the MLRO, COLP, COFA and AML team to implement best practice across the firm.
* Promotes good file management.
* Ability to work self-sufficiently.
* Undertake other duties as from time to time required.
Other
* Act in accordance with TWM Solicitors’ core values (TWM Cares) at all times.
This role will be based at our Guildford and Wimbledon offices, with travel to other office locations as required.
To be successful in the role, we are seeking the following:
Qualifications
Essential personal qualities, skills and abilities
* Strong understanding of CDD and AML procedures.
* Excellent client care skills.
* Is professional and courteous in communication at all times, both internally with colleagues and externally with clients and others.
* Demonstrates a positive attitude.
* Proven experience in client onboarding, CDD, and AML within the legal services sector.
* Analytical mindset with the ability to identify and resolve complex legal issues.
* Strong organisational skills.
* Excellent communication skills, both written and verbal, with the ability to communicate complex legal concepts clearly to various stakeholders.
* Ability to work independently and collaboratively within a team.
* Strong attention to detail.
* Understands and adheres to regulatory and compliance procedures at all times.
Demonstrates an understanding of, and alignment with, the values of the firm
* Prior knowledge of Practice Evolve or other practice management systems.
* Familiarity with Practical Law and LexisNexis.
Our benefits and rewards
As well as offering you a competitive salary, at TWM you will also benefit from:
* Annual salary review
* Death in Service benefit of 4 x salary
* Interest free season ticket loan
* Paid professional memberships
* Long service rewards
Health and Wellbeing
At TWM we enjoy coming to work, not just to be with our colleagues, but also because we feel supported even through difficult times. You will receive:
* Private medical cover
* Life Assurance of 4 x salary
* Company sick pay
* Cycle to Work schem
* Employee Assistance Programme
* Health and Wellbeing initiatives
Yes, we enjoy coming to work and it’s even better if we can fit our work around the demands of everyday life, so we are keen to provide the following:
* Enhanced maternity/paternity leave, shared parental leave and adoption benefits
Learning and Development
TWM is only as good as its people and we want you to be the best you can be, so we will help you to develop and grow with the company by offering:
TWM Solicitors (www.twmsolicitors.com) is an Equal Opportunities Employer.
No agencies please
Related services
Law firms are required by our regulators, the Solicitors Regulation Authority (SRA), to collect and report workforce diversity data annually.
TWM genuinely cares about our people, and we will continue to find ways to improve their wellbeing and happiness, and our clients, ensuring they achieve the best outcome.
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