Schedule: Week 1: Tuesday 17:30-21:30; Friday 12:30-21:30; Saturday 17:30-21:30. Week 2: Wednesday 17:30-21:30; Thursday 17:30-21:30; Saturday 06:00-15:00.
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Overview
Join our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Responsibilities
* Accept deliveries, unpack goods, and prepare crates to ensure our shop floor is always fully stocked.
* Help create a seamless shopping experience by keeping products available for our customers at all times through your efficiency and agility.
* Be ready to roll up your sleeves and keep things moving as part of the store\'s operations team.
* Be digitally confident and use in-store systems and tools to track deliveries, manage stock, and ensure products are where they need to be.
* Be a team player, working closely with colleagues across the store to support a smooth operation and an inclusive environment.
* Be flexible and prepared to adapt to the changing needs of the store.
* Apply when ready to join the team.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points.
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
* Build expert product knowledge to sell and recommend our products and services.
* We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
* High levels of customer service.
* Committed to delivering excellent work with great attention to detail.
* Open to and acts upon feedback, asking for this regularly.
* Takes accountability for planning and managing own workload efficiently.
* Strong communication skills.
* Adaptable to changing situations.
* Builds positive relationships by being a good listener.
* Good level of digital capability.
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. We\'re revolutionising how we work and offering exciting opportunities. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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