Reference: REC2400 | Closing Date: Sunday, 19 th April 2026
The Opportunity
We are seeking a friendly, organised and student‑focused individual to join Barnsley College as a Student Funding and Welfare Officer within our supportive Student Services team. This is a varied and rewarding front‑line role where you will play a vital part in ensuring students can access the financial and wellbeing support they need to succeed at college.
You will act as a first point of contact for students, staff and external stakeholders, providing clear, accurate and timely advice on student funding, welfare and wider support services. You will support students to navigate financial matters confidently, helping to reduce barriers to learning and promote positive wellbeing.
Working closely with colleagues across Student Services and the wider College, you will ensure enquiries are triaged effectively and that support is delivered in a professional, empathetic and student‑centred way. You will also contribute to the accurate administration and reporting of student support funds, ensuring processes are efficient, compliant and audit‑ready.
The role includes supporting student inductions, tutorials and activities linked to financial literacy and money management; promoting Student Funding through digital platforms such as MyDay and the College website; and maintaining a visible presence across College sites. You will also act as the main point of contact for the College bus service, managing enquiries, monitoring usage and gathering student feedback to support continuous improvement.
This is an excellent opportunity to join a committed team that plays a key role in supporting students’ financial wellbeing, engagement and success. If you enjoy working with young people, delivering high‑quality customer service and making a tangible difference, this role offers a fulfilling next step in your career.
About You
We are looking for a positive, approachable and well‑organised individual with a strong commitment to supporting children, young people and vulnerable adults.
You will have experience working in a customer‑focused environment and the ability to handle sensitive situations with empathy and professionalism. Strong communication skills are essential, alongside excellent administrative, organisational and IT skills, and the ability to manage competing priorities effectively.
You will be educated to Level 3 or equivalent, including GCSE Maths and English (A*–C or equivalent), and have at least two years’ relevant experience. You will be confident working with data and systems, supporting accurate reporting and contributing to continuous service improvement.
Above all, you will demonstrate a clear understanding of safeguarding responsibilities, a commitment to inclusive practice, and a genuine desire to help students overcome financial barriers and achieve their full potential.
Required
* Educated to Level 3 or equivalent
* GCSE Maths and English (or equivalent Level 2 qualification)
* Minimum two years’ experience of working in a customer focused environment
* Minimum two years’ experience dealing with situations sensitively and with empathy, both face to face and telephone communication
Reasons to join us
* We offer substantial annual leave entitlement (Up to 47 days per year including bank and public holidays)
* Holiday purchase scheme to buy additional annual leave days
* Local Government Pension Scheme – with a generous 19.2% employer contribution!
* We invest in our people through funded CPD opportunities, regular staff development training and paid volunteering days
* Career advancement opportunities with tailored support for staff to progress
* Free Barnsley College courses to support your professional and personal development (subject to approval)
* 24/7 access to same day appointments with a GP
* Exclusive discounts and cashback for retail, dining and leisure as part of YouatWork
* Access to health cash plans as members of the Westfield Health Scheme or Health Shield
* Discounted college gym membership with onsite facilities
* Supporting employee mental health through access to free counselling services and the Foundations App
* Discounts schemes for greener travel including Northern Rail, Trainline and Cycle to Work
* Free Microsoft Office 365 for personal use on up to five machines
* Access to discounted hair and beauty therapies at our onsite salon
* On site subsidised Starbucks and food outlets offering a variety of dining options
* Free breakfast provided daily for all staff members
* Our shared purpose - We believe in transforming the lives of both our learners and staff
* Employees can enrol on a Barnsley College course of their choice free of charge, supporting both professional and personal development (subject to approval)
The Barnsley College Advantage
* Being supported to achieve your personal and professional goals
* A range of flexible working opportunities
* Autonomy, Empowerment and Accountability
* Short- and Long-Term development commitments
* Access to experiencing work in a range of areas
* Working in a Value and Behaviour led organisation
* Reward and Recognition
* Having your voice heard at every level
Closing date for applications is Sunday, 19 th April 2026. We reserve the right to close this vacancy early depending on the level of interest.
Barnsley College is committed to creating a dynamic and diverse workforce and welcomes applications from all candidates regardless of their gender, disability, age, ethnicity, sexual orientation, or faith. Disabled applicants who meet the minimum essential criteria will be guaranteed an interview. The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undertake an Enhanced Disclosure from DBS.
Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
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