Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Production Support About your role: As an IT Services Management - Sr Professional II, you will play a critical role in managing and optimizing IT service operations. Your advanced expertise in IT operations and incident management will help maintain high service levels and ensure client satisfaction. You will work closely with a dedicated team to implement best practices and drive performance improvements in IT service management, contributing significantly to Fiserv's success. What you'll do: Lead the continuous improvement of IT service processes and delivery. Collaborate with cross-functional teams to resolve service issues and implement changes. Monitor and analyze the performance of IT services, providing strategic recommendations. Ensure compliance with industry standards and regulatory requirements. Develop and present reports on service performance and key metrics to stakeholders. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: 4 years of experience in IT operations and incident management 2 years of experience with monitoring and alerting tools 2 years of experience with ITIL framework and production support best practices 2 years of experience with enterprise communication tools 4 years of an equivalent combination of educational background, related experience, and/or military experience Experience that would be great to have: Experience with monitoring tools like Splunk, Dynatrace, and Moogsoft Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.